Location: Baltimore, Maryland
Internal Number: 109335-en_US
We are seeking a Medical Office Coordinator who will coordinate and schedule all aspects of patient care in Medical Oncology. This position will troubleshoot for patients, patient's families, referring physicians and third-party carriers with regard to patient related issues. The Medical Office Coordinator will assume administrative tasks, special projects, and so forth, as requested by team lead or manager. Must work well with others in a team environment. Great computer skills are required. Great attention to detail and exceptional customer service are necessary.
Specific Duties & Responsibilities
- Ensure effective interpersonal communication by answering all calls within 3 rings, minimizing caller's time on hold and speaking with everyone in a friendly and helpful tone.
- Schedule appointments and/or make referrals as appropriate.
- Respond to inquiries regarding patients and referrals.
- Schedule and confirm appointments, direct calls to appropriate personnel.
- Identify possible emergency calls from patients and notify provider. Schedule emergency appointment as deemed necessary.
- Schedule patients for laboratory tests, scans, chemotherapy, and procedures when needed.
- Resolve any schedule conflicts.
- Relay information to patients regarding preparation for laboratory tests, scans, and procedures.
- High School Diploma or graduation equivalent.
- Two years administrative experience.
- Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
- Two years of college.
- Familiar with medical terminology.
- Experience with Johns Hopkins systems.
Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $12.70 - $21.65 - $27.55 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8am-4:30pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Onc Patient Service Coordination
Personnel area: School of Medicine
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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