Location: Baltimore, Maryland
Internal Number: 109237-en_US
Reporting to, and in support of, the Associate Vice Provost for Student Success and Retention (AVP) initiatives, we are seeking a Student Success and Advising Systems Support (SSASS) Manager who will manage advising technology systems (currently Starfish) user support (and will transition to supporting any new system when implemented) to ensure that advisors, faculty, SCAAs have the ability to support student success, degree progression, retention and graduation. In addition, the manager will provide infrastructure support for retention initiatives, as well as curate regular reporting for university partners, again in support of student retention and graduation outcomes.
Specific Duties & Responsibilities
60% - Platform/software systems management
- Serve as the administrator and lead user for KSAS and WSE's undergraduate student success, advising and early alert technology platform (currently Starfish).
- Serve in a lead role in promoting and supporting training of KSAS, WSE, Peabody, and divisional staff about Starfish Retentions Solutions software, including faculty and professional academic advisors in the colleges, and staff from academic support and student affairs support units, and communications.
- Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
- Work with the SSEI team on implementation and management of updates and new feature or software implementation.
- Work with the analytics team to maintain, analyze and disseminate data from Starfish Retentions Solutions software; project manage the development and implementation of periodic Starfish reports to campus administrators and key stakeholders in support of student progress and desired university outcomes.
- Coordinate the semesterly faculty surveys and implementation of survey data.
20% - University retention project management & coordination
- Support the AVP and undergraduate student success efforts through project management.
- Develop and maintain committee documentation, program Coordinate and staff cross-divisional teams addressing university barriers to student degree progression (i.e. registration committee)
- Maintain holistic documentation/listing of undergraduate Leavers (those who may return and those who may not)
- Support the development of an infrastructure to identify and address barriers to student progression.
- Support the development of student success planning documents, tracking of progress, and reporting of efforts.
- Liaise with school and division departments and student affairs to address student needs.
20% - Project Management & Administrative Functions
- Provide high-level project management for special initiatives.
- Perform research/benchmarking projects as assigned, including data analysis projects.
- Draft documents and relevant materials, including web-based, supporting on-going education and outreach.
- Coordinate evaluation data and and/or assist with administrative processes and special projects.
- Complete other special projects as assigned.
- Participate in divisional and departmental programs, training sessions, and workshops.
Special Knowledge, Skills, & Abilities
- Excellent interpersonal, problem solving- and organizational skills.
- Strong technical, writing and verbal communication skills.
- Awareness of the current issues in higher education.
- Ability to thrive and bring order and direction to ambiguous situations.
- Demonstrated ability to work independently, exercise discretion and mature judgment and manage multiple priorities at once.
- Ability to work well with a variety of people in assessing system strengths and weaknesses.
- Strong organization and time management skills.
- Ability to partner cross-functionally with other departments.
- Ability to work in complex decentralized processes. Demonstrated understanding of the mission of a complex, decentralized research university.
- Ability to collect, analyze, interpret, evaluate and summarize data.
- Maintain the highest levels of confidentiality with all student academic and nonacademic records.
- Flexible, highly skilled and independent position able to handle other appropriate matters as assigned.
The Johns Hopkins University was Americas first research university, founded for the express purpose of expanding knowledge and putting that knowledge to work for the good of humanity. Today, Johns Hopkins has approximately 6,500 faculty, 6,200 undergraduate students, and 17,600 graduate students across 230-degree programs at the
baccalaureate, masters, and doctoral levels. JHU has multiple campuses in Baltimore and campuses serving graduate students in DC, Italy, and China. Johns Hopkins stands alone among top research universities in its extraordinary commitment of attention and resources to ensuring student success and particularly those from first generation or limited income (FLI) backgrounds, making bold, sustained, and dramatic investments in the student experience over the last 15 years.
Student Affairs at JHU
Student Affairs on the Homewood campus is made up of 23 departments ranging from Residential Life, Dining, Athletics and Campus Recreation to Student Engagement, Student Conduct, Student Transitions and Family Programs, Center for Student Success, Center for Social Concern, and University Student Services administrative units like Human Resources, IT, and Communications. Student Affairs at Johns Hopkins educates beyond the classrooms, helping students to deepen their self-awareness, develop relationships, nurture inclusion, and find fulfillment in the collegiate experience to ensure lifelong success and meaningful contributions to our global community. Our culture is defined by our commitment to the 'Aspirations for Student Learning,' which play a critical role in helping us fulfill our mission. We challenge, encourage, and support students to,
- Live with curiosity.
- Deepen self-awareness.
- Engage in meaningful collaboration.
- Grow in confidence.
- Practice responsible leadership.
Student Affairs enjoys a close relationship with Academic Affairs at JHU, and with shared responsibility for delivering on one of the University's highest priorities: ensuring that highly talented students from a wide range of backgrounds, regardless of their ability to pay, thrive during and after their time at JHU. We work closely with our colleagues in Student Health and
Well-Being, Academic Affairs, Integrated Learning and Life Design, and the Office of Diversity and Inclusion to ensure students can take full advantage of all that JHU has to offer.
Our team is seeking student-centered, success-oriented professionals who want to make a difference in students' lives. Ideal candidates in Student Affairs are curious, solution-seeking, have a can-do attitude, and are committed to the dignity and equity of all persons. If you enjoy student-centered work, work focused on building relationships and fostering community, that is rarely the same day-to-day, engaging with both college students and colleagues in-person as well as virtually, and have an entrepreneurial spirit, we want you to join us!
Hopkins Student Affairs Statement on Inclusion, Community, and Excellence
At Johns Hopkins we strive to be a model of a pluralistic society in which we acknowledge, embrace, and engage diverse identities, perspectives, and experiences. We seek to build and buttress an inclusive intellectual and physical environment to ensure that all members of our community know with certainty that they belong at Johns Hopkins and we aspire to equitably share the benefits and burdens of dismantling persistent systemic barriers to individual and communal success.
Hopkins Student Affairs is committed to fostering a welcoming and inclusive community for students, faculty, and staff of all backgrounds.
- We believe that diversity is inherent to excellence and that the broad diversity of talents, cultures, identities, and experiences of our community members are core to our ability to deliver exceptional student development and learning experiences.
- We strive to support a student experience where academic, leadership, and community engagement opportunities spur discovery and learning; encourage a respect for and valuing of the perspectives of others; and foster a sense of belonging and connection across our student, broader university, and Baltimore community.
- We strive to create a learning environment where our students feel invited to learn from and contribute to the learning of others through the sharing and honoring of each other's perspectives, identities, cultures, talents, and experiences.
Hopkins Student Affairs seeks to hire, and support the professional development of, colleagues who: are equity-minded; demonstrate a commitment to inclusion; share a keen understanding of the importance of our identity as a diverse community of learners; are poised to contribute to our efforts to support student learning and offer robust leadership development and community engagement opportunities; and can contribute to our efforts to foster student connection and a sense of belonging across our university.
- Bachelor's Degree.
- Three years related experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
- Bachelor's Degree in Student Affairs, Higher Education or related field and/or master's degree preferred.
- Three years of related experience in related Student Affairs position.
- Additional years of experience preferred.
Classified Title: Sr. Systems Administrator
Working Title: Student Success and Advising Systems Support Manager
Starting Salary Range: $61,070-$83,900-$106,710 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30 am to 5:00 pm
Exempt Status: Exempt
Location: Homewood Campus
Department name: Student Policy & Compliance
Personnel area: University Student Services
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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