Germantown - Silver Spring, Maryland
Location: Baltimore, Maryland
Internal Number: 108282-en_US
We are seeking a Clinic Coordinator who will provide administrative support within the specialized diagnostic and referral services in the Oncology Ambulatory setting. This position will primarily support the Cancer Diagnostic Center and manage incoming referrals received by external affiliations and partnerships through the Collaborative Programs. The coordinator will serve as an integral member of the clinical team and will work closely with a wide-ranging group of providers and collaborative navigators. Will ensure timely responses to referral requests, efficient medical record retrieval, and appropriate care coordination. Will assume administrative tasks, special projects, and so forth, as requested by manager and/or clinical team.
Specific Duties & Responsibilities
- Serve as the primary point of contact for internal and external patient referrals to the Cancer Diagnostic Clinic and the Collaborative Programs.
- Manage incoming calls and emails and triage patient referrals to clinical team.
- Monitor Epic In-Basket messages and Right Fax account and ensure timely response to requests.
- Inform patient of clinical documentation needed and assist patients with medical record retrieval.
- Obtain medical records, pathology and imaging from outside facilities.
- Submit patient pathology for processing and track completion.
- Coordinate additional diagnostic testing as needed, such as lab appointments, radiology imaging and biopsy. Ensure completion of necessary testing and communicate updates to clinical team.
- Work closely with the new patient referral office to coordinate New Patient appointments with the appropriate disease group and provider(s).
- Ensure proper follow-up with referring institutions regarding patients plan of care and/or second opinion.
- Proactively seek to improve or optimize workflow and discuss with direct management and clinical leadership, as appropriate.
- Monitor and maintain referral spreadsheet, tracking all patient referrals for the Cancer Diagnostic Center and the Collaborative programs.
- Monitor appointment scheduling and completion and update spreadsheet with detailed information.
- Review referral patterns, volumes, and service delivery.
Marketing & Referral Services
- Build rapport with referring physician practices to facilitate timely access to JHH services.
- Provide essential information, hotel accommodation locations and traveling directions to JHH facilities.
- High School Diploma or equivalent.
- Five years progressively responsible related experience.
- Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Classified Title: Program Coordinator
Working Title: Clinic Coordinator
Role/Level/Range: ATO 40/E/03/OF
Starting Salary Range: $20.40-$28.00-$35.70 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8am-4:30pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Onc Referral Service
Personnel area: School of Medicine
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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