Career Center
Baltimore, Maryland
Posted: 17-Mar-23
Location: Baltimore, Maryland
Salary: Open
Internal Number: 108291-en_US
Johns Hopkins Bloomberg School of Public Health (BSPH) Admissions Office is seeking an Academic Services Assistant who will be part of the Admissions team and facilitate the entry of new students into graduate study by maintaining applicant files, providing admissions reports, and implementing technology that supports the admissions process. The Admissions office delivers streamlined and effective service to students, faculty and other staff involved in the admissions process at the Johns Hopkins Bloomberg School of Public Health. The assistant must be a team player with an understanding of the internal and external stakeholders invested in the successful operation of the Admissions Office. Flexibility, ownership of responsibilities and pride in one's work are highly valued in this office.
Specific Duties & Responsibilities
- Provides front line customer service; serves as primary phone answerer and greeter for Admissions walk-ins.
- Process and files incoming mail.
- Primary responsibility for answering and documenting response from incoming emails from prospective applicants, applicants and admitted students. Includes documenting and adding responses to the CRM system.
- In collaboration with Admissions Coordinator replies to applicant inquiries to provide updates on missing or incomplete items.
- Run queries in SOPHAS and Slate daily to match new applications with received documents.
- Maintain electronic and paper files, data entry, electronic file transfers, photocopying, etc.
- Assist with processing applications on an as-needed basis, especially during peak periods.
- Review and revise relevant sections of the department manual. Recommend updates to the schools Policy Procedure Memorandas (PPMs) as they relate to admissions requirements, policies and procedures.
- Advise prospective applicants, various departmental staff, and program faculty regarding federal compliance, applicant admissibility, equity issues, etc.
- Participate in school wide recruitment events, including occasional student tours.
- Perform other duties as assigned.
- Overtime is required during peak season.
Special Knowledge, Skills & Abilities
- Data management skills and familiarity with reporting procedures.
- Strong written and oral communication skills.
- Ability to synthesize information and disseminate information from multiple sources.
- Demonstrated ability to work with databases, excel, Adobe Acrobat and communications software; experience with SOPHAS, a CRM System and SIS highly desirable.
- Demonstrated commitment to teamwork and superior customer service skills.
- Exceptional presentation skills and ability to represent the School and its educational programs professionally and enthusiastically.
- Demonstrated ability to provide accurate, well-written, customer-oriented correspondence.
- Ability to work independently, carry tasks through to completion and approach tasks as part of an ongoing process.
- Ability to contribute to and maintain a high-energy, high-volume office.
- Must possess exceptional attention to detail.
- Must possess strong problem solve skills.
Minimum Qualifications
- High School Diploma or graduation equivalent.
- Two years office/administrative experience.
- Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Bachelors Degree preferred.
Classified Title: Academic Services Assistant
Role/Level/Range: ATO 37.5/02/OD
Starting Salary Range: $15.70-$21.65-$27.55 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: Monday to Friday: 8:30am – 5:00pm
Exempt Status: Non-Exempt
Location: Hybrid/School of Public Health
Department name: Admissions
Personnel area: School of Public Health
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
