Career Center
Baltimore, Maryland
Posted: 10-Mar-23
Location: Baltimore, Maryland
Salary: Open
Internal Number: 108181-en_US
Development and Alumni Relations (DAR) supports Johns Hopkins focus on research, teaching, and patient care and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicinestrengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.
The Sr. Systems Engineer position performs an important role as part of the IT operations team for the Development and Alumni Relations (DAR) department of Johns Hopkins University. This requires an individual who has experience building mission-critical IT systems, has a broad range of technical expertise, and can work effectively with limited oversight.
In accordance with institutional policies and standards, responsible for administration, configuration, scripting, maintenance, performance, implementation, security and support of various departmental and components of enterprise-wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. Conducts systems performance evaluations, monitoring, patch management, and security evaluations. Analyzes user needs in various computer environments (including but not limited to the mainframe, Windows, and mid-range) and makes recommendations for products and services that meet those needs. Ensures that all systems environments are maintained in an efficient and cost-effective manner.
Under limited guidance, responsible for the full life-cycle of small to medium-sized moderately complex projects. Small and medium projects typically are applications/systems with 21-500 concurrent users requiring uptime commensurate with divisional/entity, research, education, or business systems. Impacts of outages will cause disruption such as the implementation of downtime procedures and disruption of business/education/research operations. Disruptions may be mitigated by manual workarounds and/or can await recovery.
- Build, maintain, upgrade, and troubleshoot Red Hat and Windows servers (approximately 100)
- Install, maintain, upgrade, and troubleshoot server applications, including Drupal, Apache, Red Hat Directory Server (LDAP), Jira, and Talend
- Build and maintain servers and services in Microsoft Azure
- Help to administer and troubleshoot a complex Salesforce environment (including Ascend, a third-party Salesforce application for university fundraising)
- Configure and monitor system alerts (Nagios, Splunk)
- Troubleshoot system issues and emergencies
- Work with the development team to manage code and code deployments
- Automate system processes with scripting (Bash, Powershell, Python)
- Maintain backup procedures and perform disaster recovery
- Create and maintain system documentation
- Administer users, permissions, and access for servers, databases, and applications
- Participate in the research and design of IT solutions to accomplish business objectives
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Minimum Qualifications
- Bachelor's degree.
- Five years related experience (Direct programming experience while pursuing education may count towards related experience. Significant undergraduate programming coursework or independent project can be considered as related experience.).
- Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Masters degree in Computer Science, Information Systems, or a related field
- Red Hat Certified System Administrator
- Microsoft Certified Systems Engineer
- Experience with Salesforce
- Experience with database administration and SQL
- Experience with web server applications, such as Apache and IIS
- Experience with Microsoft Azure or other cloud platforms
- Experience with code management and deployment
- Experience with email marketing tools
Knowledge and Skills
- Must possess all requisite knowledge, skills, and abilities listed in the Primary Duties and Responsibilities section.
- Must demonstrate strong critical thinking and analytical reasoning skills.
- Ability to work on multiple priorities effectively.
- Ability to prioritize conflicting demands.
- Ability to execute assigned project tasks within established schedule.
- Ability to work collaboratively in a team environment.
- Ability to communicate effectively in the service of users and colleagues.
- Writes and communicates clearly and concisely.
- Possesses sound documentation skills.
- Ability to maintain confidentiality.
- Musts demonstrate exemplary customer service skills.
All applicants are expected to uphold the university's core values which includes diversity and inclusion. All staff treat people with dignity and respect by being fair and consistent. We demonstrate an open-minded approach to understanding people regardless of their race, gender, age, national origin, religion, ethnicity, disability status or other characteristics. We show respect for the beliefs and traditions of others; encourage and promote practices that support cultural diversity; and discourage behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.
Classified Title: Sr. Systems Engineer
Working Title: Sr. Systems Engineer
Role/Level/Range: ATP/04/PF
Starting Salary Range: Minimum: $83,100 - Midpoint: $114,230 - Maximum: $145,360
Employee group: Full Time
Schedule: Monday-Friday 8:30am-5:00pm
Exempt Status: Exempt
Location: JH at Keswick
Department name: 10001640-Information Systems
Personnel area: University Administration
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
