Location: Baltimore, Maryland
Internal Number: 107768-en_US
We are seeking a Medical Office Coordinator to work within the Department of Genetic Medicine is to coordinate activities and administrative support for a multifaceted, highly specialized clinical office. This position requires coordination of initial and follow-up care for the Genetic Medicine patients. The candidate will be required to have regular, professional interactions with patients, patient families, physicians, Genetic Counselors, insurance companies, and third-party carriers with regard to patient-related issues.
Specific Duties & Responsibilities
- Professionally and efficiently handle incoming requests from patients and ensure that the issues are resolved promptly and thoroughly. Requires unwavering professional phone etiquette and in-person verbal communication with patients, family members, visitors, care partners, providers, counselors, and all other clients of the Department of Genetic Medicine clinical practice.
- Gather patient information, fulfill patient needs, educate patients, family members and care partners, where applicable.
- Provide high-quality service and support in a variety of areas which may include, but not limited to scheduling, registration, insurance authorization, intake packets, medical records information, and care coordination within the clinical practice and with external clinical caregivers.
- Use automated systems (e.g., EPIC, Medgis, phone systems, etc) to manage provider templates, complete patient scheduling, complete pre-registration, check-in and check-out, and document all phone encounters, conversations, and inquiries in the medical record. Use automated systems to relay messages to patients and to providers regarding patient care and patient inquiries.
- Coordinate follow up office visits by providing information about treatment and test locations, scheduling follow up appointment times, sending appropriate paperwork and documentation, and calling patients to remind them of upcoming appointments.
- Relays information to patients regarding preparation for laboratory tests and examinations, and what they can expect on the day of their visit. Visits may be either in person or via video (telemedicine) and appropriate preparatory documentation must be provided by the coordinator to the patient and/or care partner involved in their care.
- Maintains familiarity with various types of medical insurance and how and when to obtain insurance prior authorization for office visits with providers and Genetic Counselors, as well as for genetic testing that may be requested prior to or at the time of the visit.
- Provides administrative support for medical matters on behalf of Physicians and Genetic Counselors. Administrative support includes, but is not limited to, handling outgoing and incoming faxes, organizing medical records, filing, answering phones, calling patients, sending emails/Epic messages/MyChart messages to patients and providers, handling office outgoing and incoming mail, picking up samples for testing from various on-site locations, etc.
- Provides routine office support: answers phone, greets visitors, maintains calendar, arranges meetings, sorts and responds to mail, files, maintains office equipment; promptly alerts Clinic Manager, Genetic Counselor Manager, and/or other senior manager or Administrator of any issues or concerns that arise.
- Assist with the financial clearance of appointments, imaging, and testing as needed and when assigned by the Clinic Manager. This position will cross-train between routine medical office coordinating activities and financial clearance for medical appointments and will be expected to assist with financial clearance as needed.
- Pick up patient specimens in a timely manner when assigned and/or when requested to do so by any provider in the clinical practice. Patient specimens may be located at any of several locations within the hospital campus.
- Monitor provider schedules for out-of-state video visits that may require the provider to have a medical license in the state where the patient resides.
- Prospectively review schedules for all assigned providers and ensure that schedules are filled (without open slots). If schedules have openings, work with Access Services to fill these slots before others are filled so that each provider's schedule utilization is maximized.
- Learn and understand each of the department's Key Performance Indicators and practice continual performance improvement for ensuring the department achieves high-quality indicator scores.
- Perform other duties as assigned.
- High School Diploma or graduation equivalent.
- Two years of administrative experience.
- Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
- Experience in the Johns Hopkins system is strongly preferred; medical terminology and an advanced knowledge of windows, MS Office, EPIC is preferred.
Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Houly Pay Rate Range: $15.70-$21.65-$27.55 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30-5pm
Exempt Status: Non-Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM Genetics Medical Genetics Clinic
Personnel area: School of Medicine
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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