Location: Baltimore, Maryland
Internal Number: 107628-en_US
Johns Hopkins University Press seeks to hire an Accounts Receivable Coordinator who will be responsible for supporting HFS Clients and customers. The Accounts Receivable Coordinator will join a team of exceptional professionals committed to bringing the benefits of discovery to the world by providing global access, impact, and influence for the scholarship that we publish and distribute. This position will help to ensure that the Press is a leader in the selection and development of innovative ideas and scholarship; the creation of pioneering technologies to enhance discovery and learning; and the connection of people to the most trusted knowledge from global researchers, scholars, and educators.
The Press fulfillment operation, Hopkins Fulfillment Services (HFS), services 14 client presses in every aspect of fulfillment services, including order processing, collection management, warehousing, fulfillment, and digital distribution services. An accounts receivable coordinator is required to lead a team of representatives in the management of $20M in gross sales. This is a hands-on position where the Coordinator assists and performs collections duties as necessary, especially dealing with larger vendors (+$1 million annually). These accounts are the most detailed and require a total understanding of all the vagaries involved in the business and must work with and through vendors to ensure proper resolution and payments. Additionally, the AR Coordinator will be responsible for preparing monthly reports to keep the Fulfillment Operations Manager and HFS Director up-to-date on all collection activities. This position reports to the Customer Service Supervisor and will collaborate with the Customer Service Team frequently.
The Press is committed to honoring every persons inherent dignity as human beings and making that the foundation of our organizational culture. We support our staff with training and professional development and a positive work environment. We proactively find ways to ensure opportunities that promote justice, equity, diversity and inclusion. We strive to publish courageously, while giving a voice to groundbreaking ideas. We support each other and our stakeholders and envision a future where knowledge enriches the lives of every person. The successful candidate will join a welcoming community that is inclusive and values the contributions and perspectives of individuals from all backgrounds.
Specific Duties & Responsibilities
- Develop and implement control systems to ensure the appropriate application of current billing and refund procedures.
- Prepare monthly reports to inform management of all collection's activities.
- Research and investigate customer account issues, and monitors accounts as appropriate, depending on investigated circumstances.
- Prepare monthly reports to inform management of all collection's activities.
- Monitor and control non-payments, delayed or delinquent payments, and other anomalies.
- Responds to inquiries and researches and resolves problems related to transactions.
- Develop, train, and mentor staff. Complete quarterly review and monthly One on Ones.
- Assign duties to Collections Specialists and an accounting assistant, to ensure timely collection of monies owed to HFS. Additionally, the Accounts Receivable Coordinator may, on occasion, direct the work of Customer Service Reps who are cross trained to provide assistance in the accounts receivable/collections area.
- Processing payments and credit requests using standard security compliance.
- Addressing customer/client escalations professionally and expeditiously.
- Processing requested reporting and other customer and client requests.
- Weave equity, justice, and inclusion principles into all aspects of the work.
- Participate in strategic initiatives at the department and Press level.
- Participate in ongoing professional development activities.
- Handle special projects as assigned.
- Other duties as assigned.
- High School Diploma or graduation equivalent required.
- Three years related experience required.
- Additional education may substitute for experience in accordance with the JHU equivalency formula.
- Post-secondary accounting courses / certification.
- Experience in publishing and/or distribution.
- Intermediate/Advanced PC and Database experience (especially IBS AS-400 or other ERP systems).
- Experience working collaboratively with peers who work in person and remotely.
- Collaborative mindset, able to work extensively with others on the team to complete shared goals.
- Strategic thinking with an ability to craft long term plans and identify potential obstacles.
- Excellent critical thinking and communication skills.
- Superior problem-solving skills including using analytics to drive decisions.
- Creative thinker; embracing new ideas; passionate about developing the potential of JHUP.
- Inclusive in decision-making and problem-solving.
- Excel in effective use of resources; keen self-awareness of strengths and weaknesses.
- Solutions-oriented; Consistent ability to understand complex customer scenarios.
- Demonstrated experience using multiple tools to resolve customer issues in real time.
- Database experience and a willingness to learn new systems and software.
Classified Title: Accounts Receivable Coordinator
Role/Level/Range: ATO 37.5/03/OE
Starting Salary Range: $35,002-$49,335-$63,570 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30 - 5:00
Exempt Status: Non-Exempt
Location: Hybrid/Homewood Campus
Department name: HFS Fulfillment
Personnel area: Academic and Business Centers
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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