Location: Baltimore, Maryland
Internal Number: 107592-en_US
The Bloomberg Center for Public Innovation at Johns Hopkins University (the Center) is looking for a Service Designer, BCPI to join the Digital Practice. The first of its kind in the world, the Center aims to advance the field of public sector innovation by marrying cutting-edge practice with world class research in order to transform the culture of government, deliver exceptional results for residents, and inspire trust in public service.
Reporting to the Digital Director and working closely with the broader leadership team, the Service Designer will help shape digital transformation and service delivery in the civic sector, providing direct coaching to city practitioners and supporting the development and delivery of the Centers own programming. The ideal candidate will have a strong background in service design methodology including research, synthesis and framework development, idea generation, prototyping, and testing. They will also have experience in designing and delivering impactful services that leverage technology.
The Center is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. The Service Designer must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.
Specific Duties & Responsibilities
- Champion the use of design-based methodologies for cities to understand the needs of residents and deploy intuitive interactions and easy-to-use customer experiences.
- Developing templates, tools and methods that governments can share and use to improve service delivery.
- Identifying systemic interventions in complex, multi-stakeholder government services.
- Creating visual frameworks like journey maps, service blueprints, ecosystem maps that bring clarity to complex challenges in human behaviors, relationships, workflows, and processes and drive decision making.
- Visually map where digital products could be leveraged to improve service delivery.
- Build strong relationships with partners and leaders in the civic sector to understand their work and perspectives.
- Stay up-to-date with latest trends in public and digital innovation and develop materials spreading best practices and cutting-edge research, approaches, and methods to effective service delivery.
- Provide internal design support to create seamless experiences for city leaders through expanded and improved Center programming.
- Prepare reports, summaries, presentations, visuals, and other work products for Center leadership and external partners.
- Other duties as assigned.
Special Knowledge, Skills, & Abilities
- Experience collaboration tools and XYZ technologies including Adobe XD, Adobe Creative Suite, Sketch, Figma, InVision, Asana, Confluence, or JIRA.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Demonstrated effectiveness in coordinating with subject matter experts.
- Ability to work both cooperatively within a team and independently.
- Ability to work on multiple projects concurrently.
- A commitment to a collegial workplace.
- Graduate Degree in Instructional Design, Instructional Technology, Education, or related field.
- Three years of professional level experience in course design and development, faculty training, or program/course assessment/evaluation required.
- Significant additional related experience may substitute for advanced degree.
- Five years or more of experience in instructional design, strategic design, business design, or product design.
- Experience conducting user research and translating results into actionable insights.
- A clear understanding of the types of challenges municipal governments typically face, either through direct experience working in government or in organizations that collaborate closely with governments.
- Demonstrated experience applying equity-centered design frameworks to past projects.
- Demonstrated experience in working with people from diverse backgrounds and a commitment to engaging with a wide range of digital specialists, subject-matter experts, and partners.
- Demonstrated experience using service design or product design to inform and scale digital transformation efforts, particularly in large bureaucratic organizations.
Classified Title: Sr. Instructional Designer
Working Title: Service Designer, BCPI
Starting Salary Range: $62,780-$86,390-$110,010 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday 8:30am-5pm
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Ctrs for Govt Excellence & Public Innova
Personnel area: Academic and Business Centers
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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