Location: Baltimore, Maryland
Internal Number: 107226-en_US
Johns Hopkins University's Student Health & Well-Being portfolio supports disability services, health education, primary care and mental health services for JHU students and learners across all nine schools within the University. Student Disability Services (SDS) coordinates academic, housing, dining and transportation accommodations in accordance with applicable laws institutional policies and enhances understanding of disability as a cultural identity.
We are seeking an Assistant Director, Student Disability Services Engineering for Professionals and Lifelong Learning who will manage accommodations and services for students with disabilities in the Engineering for Professionals Program (EP) and for Lifelong Learning offerings at the Whiting School of Engineering as part of the Student Disability Services DC/Professional Hub that also includes School of Education, Advanced Academic Programs, Carey Business School and The School of Advanced International Studies. The Assistant Director will report to the Executive Director, Student Disability Services. The position will oversee SDS for all EP students and for students engaged in Lifelong Learning events and programs as well as collaborate and consult with a university-wide team of SDS staff. Students in the EP program are predominately distance learners, with a few exceptions. Lifelong learning events happen is a variety of formats that include both in person and virtual experiences. Overall, the goal is to ensure EP and Lifelong Learning students with disabilities have consistently inclusive and accessible experiences at Hopkins. The Assistant Director will support the diverse academic, personal/developmental, and interpersonal needs of our growing population of students with disabilities. Overall, we seek committed, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and social justice. The position will be based at the Homewood campus in North Baltimore but may have the ability to work remotely at times and infrequently travel to other campus locations. Experience working in a diverse and multicultural work environment. Flexible hours are required at key times in the academic year including evenings and weekends.
Specific Duties & Responsibilities
Determine Eligibility and Reasonable Accommodations/Provide Support for Students with Disabilities (40%)
- Manage a caseload of students who disclose a disability as well as with other students interested in exploring resources to determine if they have a disability; review documentation to determine eligibility for accessibility services and accommodations while also providing direct services to students including coaching, advising and strategy development.
- Advise prospective and current students regarding accessibility services, technology, and related resources both within and outside the school in collaboration with the ATC.
- Collaborate with faculty and Center for Learning Design and Technology (CLDT) to implement reasonable and appropriate accommodations.
- Act as a resource for faculty and staff on complex issues related to the provision of services for disabled students; educate faculty and staff on compliance with federal and state regulations through training as needed.
- Interact with student services departments to ensure that disabled students have equal access to exam accommodations, enrollment services, financial aid, in-person and online courses, and other student success initiatives.
- Attend EP students of concern meetings when appropriate and SDS monthly staff meetings.
- Research best practice on an ongoing basis; proactively develop systems and services to determine and incorporate best practices. Collaborate with colleagues (national and local) as well as partners across campus to continually innovate and deliver services/accommodations in most inclusive way.
- Participate in school orientations, create promotional materials, respond to inquiries, and serve as a local expert.
- Support students in disability identity development and self-advocacy as appropriate.
- Promote and support a culture of acceptance and inclusion for students with disabilities through consultation.
- Collaborate and coordinate with the EP SDS Liaison as well as SDS staff university wide.
- Cross train on AAP, Carey, SAIS practices, policies and procedures around accommodations and services.
Manage SDS presence for EP and Lifelong Learning and accommodations coordination including but not limited to (30%)
- Manage the budget for Student Disability Services at EP, including spending, tracking and reconciliation.
- Keep EP abreast of trends and changes that will impact the accommodation budget.
- Collaborate with DC/Professional Hub and UW SDS to ensure cost efficiency/savings.
- Coordinate/manage exam accommodation processes.
- Support faculty collaboration in this process.
- Utilize technologies as appropriate to ensure exam integrity and effective accommodations.
- Ensure accommodations such as reduced distraction space, additional time, etc. are in place.
- Participate in Hub based strategic space planning to ensure needs are met in an ongoing way.
- Send time adjustments to CLDT.
- Coordinate with AT for specific exam accommodations.
Alternate Format Materials Conversion Coordination
- Coordinate the materials conversion (text to alternative format) process for students with Assistive Technology Center (ATC) staff, problem solving and recommending best approaches on a case-by-case basis.
- Collaborate with the Alternate Format Specialist to ensure needs are met in a timely way.
- Expedite student requests for conversions and coordinate faculty members' responses to requests for syllabi and course materials.
- Keep office current on best practices, strategically recommending changes and new formats.
- Manage the processes for acquiring and creating captioned videos and transcripts of videos.
- Advise faculty members about how best to address requests, encouraging the proactive selection of pre-captioned videos, as appropriate.
- Arrange for in-class, real-time transcription and ASL interpretation for students through locally contracted sources.
- Collaborate with faculty to support a Universal Design for Learning approach.
- Provide guidance around accessible and inclusive approaches to campus community members, increasing awareness of electronic information technology accessibility, addressing barriers as proactively.
- Manage note taking systems and technologies.
- Keep abreast of current trends and best practices in order to proactively implement changes.
Manage Database, Assistive Technology & Website (15%)
- Participate in AIM User Group meeting with SDS staff.
- Stay abreast of upgrades/updates, consult to addressing technical issues, and ensure products are fully utilized.
- Manage ongoing confidential data collection and analysis.
- Evaluate programs and initiatives to determine impact, recommending revisions and improvements as needed.
- Identify EP/LLL specific needs/barriers and collaborate with ATC to address them.
- In conjunction with ATC staff, maintain hardware and software to support accommodations, accessibility and inclusion.
- Develop/maintain working knowledge of current assistive technologies such as Kurzweil, Dragon Naturally Speaking, Inspiration, and Glean; coordinate training with Assistive Technology staff and graduate students to support students as appropriate.
Website Development & Maintenance
- Develop, revise and maintain accessible content on the Student Disability Services websites for EP and Lifelong Learning, including information about policies, processes, trainings, events, programming, etc.
- Develop a strategy to increase awareness and access to services and accommodations.
- Stay abreast of best practice in disability services, maintaining site accessibility, updating pages and adding new resources in a timely way.
Raise Awareness and Increase Inclusion for Students with Disabilities (10%)
- Serve on University/EP committees and working groups.
- Design and deliver trainings/workshops around disability awareness and inclusion.
- Incorporate proactive approaches to accessibility including Universal Design.
- Represent Student Disability Services at open houses and orientations.
- Plan events and advise disability student groups/initiatives.
Other Duties as Assigned (5%)
- Participate in ongoing professional development and training to keep current in disability services in the health sciences field and advise about proactive approaches to service and accommodation delivery.
- Provide coverage and back up support to SOE, AAP, SAIS & Carey as needed; cross training will be provided across all DC/Professional Hub schools.
- Complete other tasks and initiatives as assigned.
Special Knowledge, Skills & Abilities
- Working knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, its 2008 amendments, and other appropriate laws pertaining to higher education and disabilities.
- The diplomatic and tactful nature required to build relationships quickly across cultures within the university and to work effectively with a wide range of people, including persons from diverse backgrounds. A proven record of working successfully with a variety of populations.
- An understanding of issues relevant to persons with disabilities and the ability to anticipate students' needs, expectations, and requirements with a focus on universal design in a post-secondary environment.
- The ideal candidate will work closely with the Executive Director to make fiscally responsible budget projections based on daily operations and research accommodations to efficiently meet service obligations.
- Experience working with Accommodation Information Management (AIM) disability software is highly desirable.
- An understanding of assistive technologies for persons with disabilities, including some knowledge of/familiarity with Kurzweil, Dragon Naturally Speaking, Inspiration, and Glean.
- Demonstrated strong analytical skills to research and analyze data and information from a variety of sources to make sound recommendations and decisions.
- Experience managing exam accommodations and staff supporting them.
- Strong interpersonal, oral and written communication skills and listening skills.
- The ability to produce letters, reports, brochures, handbooks, posters and informational handouts.
- The ability to set priorities to achieve objectives and to manage multiple, diverse assignments/projects across two schools.
- Collaborative, strategic problem-solving, planning and organizational skills.
- Excellent judgment and sensitivity to the unique and confidential needs of students with disabilities.
- Advanced knowledge of principles and practices of student development, identity development.
- Demonstrated ability to relate to students, faculty, staff, especially adult/professional learners and online/virtual learners.
- Ability to work in a fast-paced, student-oriented, and data driven environment.
- Demonstrated leadership and collaborative skills.
- Ability to develop and implement short and long-range plans to meet program needs.
- Computer skills in Microsoft Office, Excel, Access, Word, PowerPoint and Zoom a must.
- Master's Degree in education, higher education, student personnel, disability studies or relevant field.
- Three years of experience, preferably in disability services in a post-secondary setting.
- Additional experience may be substituted for required education as permitted by the JHU equivalency formula.
Classified Title: Disability Services Administrator
Working Title: Assistant Director, Student Disability Services – Engineering for Professionals and Lifelong Learning
Starting Salary Range: $54,080-$74,390-$94,710 Annually (commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30a - 5:00p
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Student Disability Services
Personnel area: University Student Services
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports the health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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