Career Center
Baltimore, Maryland
Posted: 28-Oct-22
Location: Baltimore, Maryland
Salary: Open
Internal Number: 103336-en_US
In a newly created role within the expanding Office of Annual Giving (OAG) at Johns Hopkins University (JHU), the Assistant Director, Donor Engagement Officer for Homewood Annual Giving reports to the Sr. Associate Director for Homewood Annual Giving.
This role will research, engage, and solicit alumni as a key contributors in OAG's strategy for alumni acquisition and retention, with a special focus on undergraduate alumni. Using a variety of digital tools for individual outreach—but not including face-to-face visits—the Donor Engagement Officer will coordinate with colleagues and offices across the enterprise to identify exciting, affinity-based, bespoke opportunities to solicit specific alumni who may have interest in and/or connection to those opportunities. This role will then use e-mail, social media (e.g. LinkedIn, Facebook, etc.), texting, and other channels to create personalized and yet scalable solicitations towards the goal of securing new donors and reacquiring lapsed donors. The Donor Engagement Officer will be responsible for a robust, strategic portfolio of undergraduate alumni who are prime for acquisition and re-activation.
The Office of Annual Giving is a growing team that currently consists of 20 colleagues who provide annual giving services to the nine schools of the university, various departments of Johns Hopkins Medicine, and several centers and institutes, totaling nearly 40 partners. These annual giving services include developing comprehensive and integrated direct-response solicitation strategies that are optimal for each unit.
- The Donor Engagement Officer will be responsible for planning, executing, and tracking moves within an approximately 1,000-person portfolio of alumni donors and engaged prospects, resulting in hundreds of gift closures a year.
- Design and implement development strategies to maintain a portfolio, involving relevant colleagues where necessary.
- Leverage digital communication tools to renew and acquire alumni donations and engage constituent groups.
- Achieve activity, retention, and acquisition goals.
- Partner closely with colleagues in constituent relations, regional, and communications and marketing.
- Ensure communications are consistent with the university brand and in the spirit of institutional and team commitments to diversity, equity and inclusion.
- Stay up to date on established and emerging practices, tools, and tactics in fundraising, donor experience programs, and digital communications.
- Develop annual stewardship plans for prospects.
- Engage in team-wide activities, knowledge-sharing, and supportive dialogue.
- Leverage prospect pipelines, and utilize CRM database and related systems to understand trends, anticipate opportunities, identify prospects, demonstrate activity, and track progress.
- Develop a training plan that leverages institutional sessions, groups, events, and volunteer experiences – and pursue professional development opportunities as needed.
- Develop and track, in partnership with the Sr. Associate Director for Homewood Annual Giving and the Director of Annual Giving & Digital Strategy, metrics around alumni outreach, visits, and other engagement tactics to ensure timely gift closure and the continued growth of the undergraduate donor population.
- Develop and manage a portfolio of annual giving prospects with the goal of increasing undergraduate participation and retention. Accomplish this by using data analysis to identify segments (i.e. consecutive givers, affinity by major or club, alumni event attendance, etc.) of undergraduate alumni donors who warrant a more personalized approach. Aim to cultivate these donors through digital outreach and face-to-face visits
- Other duties as assigned by the Sr. Associate Director for Homewood Annual Giving.
Minimum Qualifications
- Bachelor's degree.
- Two years related experience.
Preferred Qualifications
- Comfort communicating with donors on multiple channels, especially phone and email.
- Demonstrated success in frontline fundraising, building relationships, and engaging constituents, preferably in an institution of higher education or academic medical center, is preferred.
- Fast-paced, highly variable, and entrepreneurial, this role is best suited for an individual with deft interpersonal and communication skills, collaborative instincts, high adaptability and creativity, intellectual curiosity, and an interest in advancing the mission of one of the world's great research universities and academic medical centers.
All applicants are expected to uphold the university's core values which include diversity and inclusion. All staff treats people with dignity and respect by being fair and consistent. We demonstrate an open-minded approach to understanding people regardless of their race, gender, age, national origin, religion, ethnicity, disability status or other characteristics. We show respect for the beliefs and traditions of others; encourage and promote practices that support cultural diversity; and discourage behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.
Classified Title: Donor Relations Associate
Working Title: Assistant Director, Donor Engagement Officer for Homewood Annual Giving
Role/Level/Range: ATP/03/PB
Starting Salary Range: Min: 44,850 - Midpoint: 61,600 - Maximum: 78,360
Employee group: Full Time
Schedule: Monday-Friday 8:30 am - 5:00 pm
Exempt Status: Exempt
Location: Homewood Campus
Department name: 10001634-Annual Giving
Personnel area: University Administration
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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