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Program Administrator, Operations

Johns Hopkins University

Details

Posted: 06-Jul-22

Location: Baltimore, Maryland

Salary: Open

Internal Number: 90316-en_US

The Office of Summer and Intersession Programs (OSIP), a division of the Advanced Academic Programs in the Krieger School of Arts and Sciences, offers rigorous credit and non-credit courses and programs in the summer and intersession terms. Each year, OSIP enrolls over 1,500 JHU undergraduates, visiting undergraduates, and pre-college students. We are seeking a Program Administrator for Operations who will be responsible for the smooth delivery and execution of Summer at Hopkins Pre-College programs.

Specific Duties & Responsibilities:

Student Recruitment & On-Boarding (35%)

Guide and support students and families through the enrollment and onboarding process for pre-college programs.
Collaborate with the Central marketing team to produce recruitment and onboarding communications.
Provide operations support for in-person and virtual information sessions and orientation.
Monitor 1-2 student team members who support email and phone communication with students and families.
Assist with anti-melt measures from post-admit to the start of coursework.

Academic & Residential Operations (30%)

Coordinate all student travel logistics, including assisting with negotiating agreements with vendors and monitoring service delivery.
Ensure that adequate supplies and resources are ordered and available for academic and co-curricular programming.
Submit and manage all student housing changes to JHU's Scheduling & Events Services and residential partners.
Collaborate with relevant campus partner offices to ensure the smooth delivery of services, including JCards, Campus Libraries, Campus Recreation, etc.
Coordinate with Student Health, Student Disabilities Services, and other relevant partners to support academic, campus, and dietary accommodations.

Student Engagement (30%)

Assist with building and maintaining a sense of community among students, both virtually and on campus, from post-admission through the end of the summer.
Assist with designing and implementing online student activities and clubs for students in online summer pre-college programs.
Assist the Pre-College Director in monitoring and enforcing university policies and procedures when escalated.

Other Duties (5%)

Assist with monitoring and responding to Summer@Hopkins general email boxes and phone calls.
Other duties as assigned.

Minimum Qualifications (Mandatory):

Bachelor's Degree.
Two years of related experience.

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Preferred Qualifications:

Master's Degree preferred.
Three to five years related experience.
Previous experience in higher education.
Previous operations experience with summer programs.
Previous experience working with middle- and high-school-aged students.

Special Knowledge, Skills & Abilities:

Ability to manage a high volume of work and multiple priorities.
Problem-solver, proactive in addressing challenges, escalates issues appropriately.
Excellent Communications Skills.
Collaborative approach.
Ability to work in a fast-paced environment.
Ability to interact with staff of all levels within the organization to keep projects moving forward while amplifying a culture of collaboration, motivating team members to perform

Level of Independent Decision Making:

Low.

Technical Qualifications or Specialized Certifications:

Substantial knowledge of Microsoft Office applications.

Machines and/or Equipment Used:

Use of computer 90% of the time.

Physical Requirements:

Ability to sit in a normal seated position for extended periods of time.

Must be able to lift up to 25 lbs; must stand for extended periods of time during in-person workshops.
Dexterity of hands to operate a computer keyboard, mouse pad, and other office machinery.
The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings.
The position also requires a degree of mobility common to working in an office environment; bending, kneeling, or standing during events and presentations may be required.

Supervisory Responsibility:

Two casual/seasonal student employees.

Classified Title: Program Administrator, Operations
Role/Level/Range: ATP/03/PB
Starting Salary Range: $43,970 - $60,390 annually (commensurate with experience)
Employee group: Full Time
Schedule: M-F,8:30am to 5pm; Occasional evenings during fall & spring; Periodic wknd/evening during summer
Exempt Status: Exempt
Location: Homewood Campus
Department name: Summer and Intersession Program
Personnel area: School of Arts & Sciences

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

Equal Opportunity Employer

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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