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Assistant Administrator - Clinical

Johns Hopkins University

Details

Posted: 12-May-22

Location: Baltimore, Maryland

Salary: Open

Categories:

Healthcare

Internal Number: 85496-en_US

We are seeking an Assistant Administrator - Clinical who overseas all administrative activities for clinical operations for the Department of Physical Medicine and Rehabilitation. This position provides high-level leadership and management of the operational and administrative activities to advance the Department's clinical mission including ambulatory clinical operations, integration activities, revenue enhancement, financial performance, budgeting, marketing and outreach and other clinical initiatives to integrate and expand the clinical efforts of the Johns Hopkins Rehabilitation Network.

Locations include Johns Hopkins Hospital and Johns Hopkins BMC campuses, satellite locations including White Marsh, Green Spring, Columbia, Timonium, Peabody & Odenton clinics. Directs managers who have responsibility for departmental Access Services, PRC and JHH/JHU Ambulatory Services. Works closely with the Administrator on initiatives and priorities, acting as designee as needed. Represents the Department as necessary on various institutional committees.

This position reports to the Department Administrator.

Specific Duties & Responsibilities:

Directs the administrative and operational activities of all ambulatory clinical practice areas. Develops mutually agreed upon standards of performance for related areas, evaluates performance, and provides direction to ensure effective performance of responsibilities.

Creates and monitors management reports to document and analyze departmental activities related to clinical practice. Communicates outcomes with departmental faculty and managers. Works closely with finance team to analyze performance measures and develop/analyze business plans related to clinical practice. Monitors expense budgets for all areas of responsibility. Provides expertise and assists in the development of new programs, and marketing initiatives to improve service delivery and /or to increase patient volumes.

Works collaboratively with administration, finance, physicians/psychologists, clinical management to answer questions, provide information and optimize clinical practice operations. Ensures link amongst managers related to their areas of responsibility from front-end/scheduling to clinic and to back-end/billing. Provides direction to service areas impacting patient's overall encounter.

Develops departmental administrative and personnel policies/procedures and is a resource for related University policies and procedures. Provides information and direction critical to support staff in the departments' clinical practice units. Serves on departmental override team and acts as administrator on call for JHH (once per rotation).

Interacts with patients to answer questions, handle complaints and concerns related to areas of responsibility. Provides service recovery as necessary. Oversees patient satisfaction program.

Oversees the inventory and replacement schedule of supplies and equipment for related areas.

Represents PM&R administration to the medical staff practicing in each outpatient location; acts as Departmental representative for Hospital and University committees for issues that relate to access and ambulatory operations.

Ambulatory Operations

Supervises PM&R Ambulatory Services Manager and is responsible for the administrative and operational activities of ambulatory services including faculty practice, rehab therapy services, referral and access services, staff/physician productivity and utilization, JCAHO and other regulatory requirements, facilities management, patient satisfaction, safety and emergency preparedness. Ensures all standards of the ambulatory care areas conform to the policies, procedures and practices of Johns Hopkins Medicine and JCAHO.

Oversees performance improvements in all PM&R ambulatory locations.

With Ambulatory Services Manager and Director of Ambulatory Therapy, analyzes practice patterns and results: volume statistics, room utilization, capacity trends, and expense and revenue trends, etc. and works with faculty, therapist and administrative managers to create and implement corrective action plans.

With Departmental Administrator, directs the start-up activities related to opening new practice locations, monitors ongoing practice operations at new locations.

Reviews and audits operational plans for ambulatory services and implements changes and recommendations as needed. Establishes and maintains positive working relationship with building services and support/ancillary areas (pharmacy, radiology, pathology, etc.) to provide maximum support to faculty, therapists, patients and staff.

Patient Access

Responsible for monitoring and enhancing the PM&R Patient Access models and leading the planning and implementation committees for the department.

Liaise with the Assistant Director of Patient Access for PM&R (who has management responsibility of up to 8 employees) in developing patient flow model and provider protocols to ensure maximum capacity so patients are scheduled in a timely manner with the most appropriate physician.

Minimum Qualifications (Mandatory):

Bachelor's Degree in Business, Finance, Accounting, or other related field required.
Seven years progressively responsible professional level administrative management/leadership and financial/business experience.
Three years previous management and/or supervisory experience.
Master's Degree in related field may substitute for some of the required experience.

* JHU Equivalency Formula: 18 graduate degree credits (semester hours) may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Special Knowledge, Skills & Abilities:

Ability to work on multiple projects concurrently
Capacity to work independently and in a results-oriented workplace

Physical Requirements:

Sitting, standing and walking for extended period. Reaching by extending hand(s) or arm(s) in any direction.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s).
Ability to move about a hospital or clinical environment.
Able to lift minimum weight, 10 lbs.

Supervisory Responsibility:

Yes, 3-5 FTE (Direct Reports).

Working Conditions:

Travel to other clinical locations may be required.

Classified Title: Assistant Administrator - Clinical
Role/Level/Range: ATP/04/PF
Starting Salary Range: $95,050 - $130,740 annually (commensurate with experience)
Employee group: Full Time
Schedule: M-F; 8:00-3:30
Exempt Status: Exempt
Location: School of Medicine Campus
Department name: SOM PMR Physical Med and Rehabilitation
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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