We are seeking a Customer Relationship Manager (CRM) Specialist who serves as the senior level advisor to the Office of Undergraduate Admissions on all issues regarding the technical infrastructure and systems supporting the functions of the office. This role will also serve as the primary liaison with the University's Central Information Technology (Central IT) team to facilitate the various information systems and processes as well as the development of future technological tools and systems. They will take a lead role in identifying priorities, annual updates and improvements to all technological systems and procedures. The CRM Specialist will also serve as the in house expert on all technological resources and processes as the primary technical liaison to all vendors and university partners.

The successful candidate will create efficiencies by bringing proven CRM and IT project management methodologies to all technological systems, infrastructures and workflows. This person will also develop test plans and perform unit, system, and integrated testing for individual assignments as well as vendor software releases.

Responsibilities include importing data from multiple external sources to the integrated student information system and CRM using existing methodologies and code. The successful candidate will be expected to exercise independent judgment related to the technical aspects of assignments and serve as the primary business liaison to Central IT. This role will advise the Dean of Admissions on decisions regarding the technological structure and resources by developing project plans for assessing and updating existing business processes to better adhere to institutional standards and optimizing on IT resources.

The individual will be heavily involved in system and data analysis, programming, and frequent and detailed dialogues with functional users and other departments within Homewood, and the Johns Hopkins University, including Student Systems and Educational Technologies (SSET). Additional responsibilities include other duties as assigned by the scope of this position.

Specific Duties & Responsibilities:

Provide business direction for Central IT to develop efficient, accurate and reliable workflow and systems through all technological interfaces including but not limited to:
- SLATE
- University student information systems (SIS)
- Electronic document management systems
Serve as primary project manager for partnership with Central IT to:
- Evolve business process workflow for efficient processing, review and decision release for 4 admissions cycles
- Ensure the office is using the most efficient and reliable business processes, configurations and implementations
Serve as a liaison with external university offices to facilitate proper technological setup and process for data flow across the division
Serve as liaison with third-party vendors
Serve as the primary tester for all technological systems in undergraduate admissions
Works in partnership with the Director of Marketing and Communications and Associate Director for Operations to ensure technological systems and tools support the evolving work of the office
Collaborate across admissions teams to provide technology and data integrity support

Minimum Qualifications (Mandatory):

Bachelor's Degree required. Computer Science, Information Technology, Information Systems or other related background preferred.
At least five years of related experience. Experience should include Technolutions Slate CRM, Microsoft SQL Server; HTML, and Microsoft Excel; familiarity with development life-cycles, change management and operational support.
Direct programming/statistical analysis experience while pursuing education may count towards related experience.
Significant undergraduate programming coursework or independent project work can be considered as related experience.

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Special Knowledge, Skills, or Abilities:

Knowledge of information technology and computing applications, preferably as implemented in higher education.
Extensive experience with data import/export methodologies and with writing stored procedures for SQL Server, and a working knowledge of database management strongly desired.
Must possess excellent interpersonal, writing, and verbal communication skills.
Ability to independently analyze and resolve complex problems is required.
Must work effectively in a team environment.
Must be able to manage multiple priorities and meet accelerated timelines.
Must possess adequate verbal and written communication skills.
Must possess adequate leadership skills in order to lead and facilitate data design and enhancements efforts.

Preferred Qualifications:

Extensive experience with data import/export methodologies and with writing stored procedures for SQL Server, and a working knowledge of database management strongly desired.
Visual Basic for Applications (VBA), particularly for Microsoft Excel.
SQL Server Integration Services (SSIS).
Experience using analytical software such as R and Tableau.
Experience with web programming languages/environments including HTML, CSS, JavaScript, JQuery, PHP, AJAX, and XML. Proficiency with web-oriented design and programming tools such as Flash, Photoshop, and Dreamweaver.
Preference given to candidate with five or more years of related experience in the following:
- Statistical analysis/reporting, experience supporting at least one major RDBMS platform (MySQL, Oracle, or SQL Server), and direct experience in programming and application development.
- Familiarity with higher education environment, particularly undergraduate admissions desirable.

Classified Title: IT Project Administrator
Working Title: CRM Specialist
Role/Level/Range: ATP/04/PD
Starting Salary Range: $59,872.80 - $82,244.40 (Commensurate with experience)
Employee group: Full Time
Schedule: M-F 9-5
Exempt Status: Exempt
Location: Homewood Campus
Department name: Undergraduate Admissions
Personnel area: Homewood Student Affairs

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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