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Clinic Program Coordinator

Johns Hopkins University

Details

Posted: 30-Mar-22

Location: Baltimore, Maryland

Salary: Open

Internal Number: 82077-en_US

We are seeking a Clinic Program Coordinator who will provide administrative support within the specialized diagnostic and referral services in the Oncology Ambulatory setting. This position will primarily support the Cancer Diagnostic Center and manage incoming referrals received by external affiliations and partnerships through the Collaborative Programs. The Coordinator will serve as an integral member of the clinical team and will work closely with a wide-ranging group of providers and collaborative navigators. The Coordinator will ensure timely responses to referral requests, efficient medical record retrieval, and appropriate care coordination. The Coordinator will assume administrative tasks, special projects, and so forth, as requested by manager and/or clinical team.

Specific Duties & Responsibilities:

Clinical Coordination

Serve as the primary point of contact for internal and external patient referrals to the Cancer Diagnostic Clinic and the Collaborative Programs.
Manage incoming calls and emails and triage patient referrals to clinical team.
Monitor Epic In-Basket messages and Right Fax account and ensure timely response to requests.
Answers incoming calls from referring physicians and patients. Relays relevant information to patient and referring physician as directed.
Inform patient of clinical documentation needed and assist patients with medical record retrieval. Obtain medical records, pathology and imaging from outside facilities.
Submit patient pathology for processing and track completion.
Coordinate additional diagnostic testing as needed, such as lab appointments, radiology imaging and biopsy. Ensure completion of necessary testing and communicate updates to clinical team.
Pend orders for future provider visits, specialty consultations, treatments, radiology tests and labs; route to provider for signature
Work closely with the new patient referral office to coordinate and potentially schedule New Patient appointments with the appropriate disease group and provider(s).
Ensure proper follow-up with referring institutions regarding patients' plan of care and/or second opinion.
Proactively seek to improve or optimize work flow and discuss with direct management and clinical leadership, as appropriate.
Functions as a liaison between providers and schedulers outside of oncology. Works with scheduler to resolve scheduling conflicts and overrides if necessary.
Obtain pre-certifications as required by patient's health care insurers or managed care providers. (Primary responsibility of insurance clearance).

Information Management

Monitor and maintain referral spreadsheet, tracking all patient referrals for the Cancer Diagnostic Center and the Collaborative programs.
Monitor appointment scheduling and completion and update spreadsheet with detailed information.
Review referral patterns, volumes, and service delivery.

Marketing and Referral Services

Build rapport with referring physician practices to facilitate timely access to JHH services

Patient Education

Provide essential information, hotel accommodation locations and traveling directions to JHH facilities.

Equipment, Machine, or Tool Requirements:

General computer skills, with experience with Microsoft Office.
Manually operate a personal computer and use complex software to access and manually input data.

Minimum Qualifications (Mandatory):

HS Diploma or GED.

Requires a minimum of three (3) years of progressively responsible related experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.*

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Special Knowledge, Skills, or Abilities:

Must have excellent customer service skills.
Requires exceptional interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
Speak in a clear, pleasant, and understandable manner via telephone and/or in person.
Computer skills and organizational skills required.

Classified Title: Clinical Program Coordinator
Role/Level/Range: ATO 40/E/03/OE
Starting Hourly Pay Rate Range: $17.59 - $24.80/hr (commensurate with experience)
Employee group: Full Time
Schedule: M-F 8am- 4:30pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Onc Patient Service Coordination
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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