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Sr. Technical Support Analyst
Johns Hopkins University
General Summary/Purpose
This is a unique opportunity to work in a Johns Hopkins owned retail technology store (the “Johns Hopkins Tech Store”) supporting Apple and Dell products and accessories for Johns Hopkins faculty, staff, and students. As a Sr. Technical Support Analyst, you will be responsible for delivering an exceptional technology experience to Johns Hopkins constituents for purchasing or servicing products available either in-store or through traditional Hopkins purchasing methods. To service customers, the incumbent will need to be well versed in current mobile computing technologies and familiar with how these devices integrate and perform in the Hopkins computing environment. The individual will be certified in hardware repair on a variety of platforms and will possess the tools and knowledge to provide repair services when needed.
Specific Duties & Responsibilities
Minimum Qualifications
Two years college course work required, preferably IT related. Additional experience can be substituted for education.
Two years related experience including some Help Desk and/or Retail sales experience. Additional education can be substituted for experience:
Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
Apple Certified Mac Technician (ACMT), Dell DOSD and HP Self-Repair Technician preferred but not required at time of hire.
Preferred Qualifications
Bachelor’s degree preferred in IT related field, and ACMT/AppleCare certification
Special Knowledge, Skills, and Abilities
Demonstrate exemplary customer service skills.
Classified Title: Sr. Technical Support Analyst
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
EEO is the Law
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