The Telehealth Communication Specialist will use virtual technologies to bridge gaps in services for people at high risk for HIV, people living with HIV that are newly diagnosed or previously diagnosed and need of support with linkage, engagement, and/or retention in care. He/she will facilitate referral for home-based HIV and STI testing, post-test counseling and status neutral linkage to care. He/she will assist John G. Bartlett Specialty Practice staff on how to use virtual technologies to assist patients in attending telehealth appointments. In addition, he/she will work with Johns Hopkins marketing to develop the Bartlett Telehealth program website and will maintain a social medial presence through Twitter, Instagram and other apps as appropriate. The Telehealth Navigator will provide telehealth navigation services to individuals identified through community partner programs. He/she will work in collaboration with the JGBSP Telehealth Program manager in developing and implementing data and reporting protocols. The Telehealth virtual outreach program is a new program at JGBSP that will allow for expansion of HIV prevention and HIV treatment outreach services into the virtual realm.
Specific Duties & Responsibilities:
Initiate, build and maintain professional relationships with patients in the clinic, offering support and guidance in medical and non-medical supportive services that are available in our program and in the community.
Use virtual technologies (iPad, iPhone, Laptop) to link people to HIV prevention and HIV treatment services.
Assist clients in navigating a complex medical system by building trust and a professional working relationship.
Work in collaboration with Telehealth Program manager on developing virtual HIV prevention, HIV treatment and Telehealth marketing materials.
Work with Telehealth Program manager on developing and implementing virtual outreach protocols.
Maintain all data tracking systems.
Act as a liaison between social work, clinic staff and patients as needed
Develop a virtual referral process between JGBSP and community partners.
Develop and implement telehealth trainings for peer navigators and other staff as needed.
Oversee social media engagement activities for the JGBSP (creating and planning content, posting, and tracking posts across social media platforms e.g. Facebook, Twitter, Instagram and other social media platforms as needed).
Work in collaboration with other social media staff to ensure coverage of day-to-day social media activities.
Report social media actives on bi-weekly basis to the Telehealth program manager.
Communicate any issues of concern (e.g., mental health concerns, substance use concerns, non-adherence) to patient care team.
Work with JGBSP navigators in creating social media campaigns and promotions.
Establish and maintain relationships with community partners by attending virtual meetings, town halls and events.
Assess the patient's strengths as well as needs to address individual and community barriers to care and intervene as appropriate.
Assist with patient virtual education groups in the John G. Bartlett Specialty Practice (JGBSP).
Conduct follow-up telephone and/or secure video calls with clients to ensure that services were obtained; reschedule appointments as needed.
Educate patients on self-advocacy skills and empower them to communicate effectively with their health care team
Encourage patients to use supportive services and counseling (e.g. substance use counseling, therapy, etc.)
Help coordinate and potentially accompany patients to medical appointments.
Help coordinate telemedicine appointments via phone or secure video appointment.
Provide educational resource materials via social media and other established virtual platforms
Provide referrals for HIV services as needed.
Provide wellness phone calls and support to persons struggling with adherence and/or psychosocial issues (i.e. sexual orientation, gender identity, unemployment)
Assist with administration of annual patient satisfaction surveys
Plan and conduct client focus groups as needed.
Assist with tracking information and general record keeping
Maintain client confidentiality
Provide direct service to potential consumers and to those JGBSP consumers who have fallen out of care.
Document and provide pertinent information regarding services delivered in the EMR.
Build rapport with community based agencies in an effort to streamline referral processes for housing, domestic violence support, legal services etc.
Attend and participate in regularly scheduled staff meetings and conference calls
Work closely with other program navigators to plan and conduct navigation and virtual outreach activities.
Participate in health promotion and health education outreach
Provide HIV testing and counseling services at JGBSP and JGBSP community events
Any other duties at the discretion of the supervisor or manager of the project
HIV/AIDS Program Supervisor
Minimum Qualifications (mandatory):
Bachelor's degree required (preferably in Marketing, Communications or similar academic experience).
Some related experience required.
Complete and pass JHU competency exams in HIPPA privacy
1 year working with persons at high risk for HIV and/or living with HIV preferred, not required.
Minimum of two (2) years of marketing, social medial or communication experience preferred.
A degree or certificate in Testing and counseling is preferable.
Special Knowledge, Skills, and Abilities:
Ability to maintain clear professional boundaries
Proficiency with MS Word and MS Excel
Excellent writing and interpersonal communication skills, particularly for communicating with a wide variety of individuals from patients to administrative personnel, experienced clinicians, and physicians
Ability to adhere to policy and procedures and maintain clear professional boundaries
Classified Title: Sr. Community Outreach Specialist Working Title: Sr. Community Outreach Specialist Role/Level/Range: ACRO40/E/02/CD Starting Salary Range: $16.26-$22.35 per hour (commensurate with experience) Employee group: Full Time Schedule: Monday-Friday/8:30am-5:00pm Exempt Status: Non-Exempt Location: 04-MD:School of Medicine Campus Department name: 60000454-SOM DOM ID Moore Clinic Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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