The Department of Oncology is seeking a full time Clinic / Program Coordinator. In an administrative capacity, the Program Coordinator for will be responsible for enhancing patient and provider satisfaction, improving access to services, and assuring that patient data is captured and shared among the team members. This individual will serve as an integral member of the multidisciplinary team, working closely with disease group leaders, and a wide ranging group of specialists and providers. The coordinator will responsible for coordination of services in the hematologic malignancies sub-specialties and will be knowledgeable about the diseases and treatment options. The coordinator will establish rapport with referring physicians and work with these practices to efficiently facilitate consultation and transitions of care.
Specific Duties & Responsibilities will include:
Coordinator of Care
Serve as primary contact for referring physicians, JHI, JHUSA to facilitate new patient consultation and transitions of care.
Screen new patients using clinical criteria; determine appropriate specialist(s) and clinical urgency.
Schedule new patients with appropriate provider(s) adhering to all established JHM Access standards
Ensure diagnostic testing is complete. Pend orders as needed.
Inform patient of needed clinical documentation related to care including imaging and pathology slides. Assist patient in process.
Advise patient and caregivers on what to expect during initial consultation
Assist in the development and implementation of decision trees to enhance scheduling processes. Recommend changes as appropriate.
Serve as clinical triage expert to Call Center agents and advise them on proper call disposition as requested.
Proactively seek to improve or optimize work flow and discuss with supervisor and clinical leadership as appropriate.
Participate in clinical case conferences to present complex new patients requiring physician triage expertise – assures that clinical information is available for this review.
Provides patient with information including fee estimates, insurance requirements, and self-pay arrangements.
Develop referral reports to track referral patterns, volumes, and service delivery.
Monitors provider capacity/new patient slot availability and works with Program leaders to problem solve and adjust as needed.
Marketing and Referral Services
Assist in developing a marketing plan for new programs and executing this plan in collaboration with the JHM marketing professionals.
Develop relationships with Cancer support groups, advocacy groups and private foundations/fundraising organizations. Represent the Johns Hopkins program, when necessary at events and seminars
Build bridges with referring physician practices to facilitate timely access to JHH services
Assure that referring physician communication is excellent
Minimum Qualifications required:
High School Diploma or GED required.
Additional education may substitute for some experience, to the extent permitted by the JHU equivalency formula***.
Five years of experience or more in direct or non-direct patient care, data analysis and management report preparation required.
Special Knowledge, Skills, or Abilities / Competencies:
Requires knowledge of standard PC word processing, spreadsheet, basic data entry, and graphics applications.
Requires extensive knowledge of medical terminology, anatomy and physiology.
Must have interpersonal skills necessary to handle sensitive and confidential situations, do team building, and prioritize competing tasks, and should include such personal characteristics as poise, tact and diplomacy, and the ability to interact with diverse groups of people within the Institution and from outside agencies.
Excellent oral and written communications skills and presentation skills are required.
Knowledge about cancer screening, diagnosis and treatment
Knowledge of approaches and methods for performance improvement
Ability to interpret, analyze and create management reports, including financial, volume, variance, cost accounting, marketing and other data related to tumor type
Ability to multitask and build consensus within a complex, diverse organizational structure
***JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Program Coordinator Working Title: Clinic Coordinator Role/Level/Range: ATO 40/E/03/OF Starting Salary Range: $19.82 - $27.26 per hour Employee group: Full Time Schedule: 8:00am-4:30pm/40 hours Exempt Status: Non-Exempt Location: 04-MD:School of Medicine Campus Department name: 10002952-SOM Onc Referral Service Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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