The Sr. Director for Academics will provide vision and strategic leadership for a team of program managers, academic advisors, and registration professionals. Charged with supporting the academic mission of the Carey Business School, the Sr. Director will lead team members in the daily execution of program management, application of academic resources, consistent oversight and delivery of advising and registration services, and management of a holistic student experience, including enrichment activities for students, both online and onsite in Baltimore and Washington, D.C.. The Sr. Director must be a detail-oriented and experienced administrator who is able to motivate a team, drive toward results, and collaboratively lead in a fast-paced and ever-changing higher education environment with faculty, staff, and students. The Sr. Director will create and manage a strategic plan, departmental goals, and performance metrics. Reporting to the Vice Dean for Education, this position will be located primarily in Baltimore, MD, with regular travel to the DC location. The incumbent must have the ability to work a flexible schedule, with both onsite and remote work, and occasional evenings and weekends.
Specific Duties & Responsibilities:
Interview, hire, and develop a team of high performing managers and staff
Coordinates staff to ensure appropriate and efficient delivery of student services
Mentors/coaches staff to reach their goals and enhance their professional development
Fosters an inclusive and collaborative environment that drives to results
Sets high team expectations; creates and evaluates metrics to manage performance
Trains staff on the use of student success management software as needed
Program Management and Development
Coordinates advancing curriculum enhancements and consistency within Programs with Carey Business School faculty, including Academic Program Directors (APDs) and Curriculum Committee, and staff Academic Program Managers (APMs).
Develops recommended course sequencing with APMs and Director of Records and Registration for approval by APDs.
Ensures that student experience is optimized through proper communication and workflow between APMs and Advisors with Student Affairs, CDO and other Carey departments.
Develops non-academic and value-add enrichment activities with Offices of Experiential Learning and Integrated Learning.
Coordinates with Carey Business School Admissions and Marketing offices to ensure the consistent and dynamic presentation of Programs information to prospective students.
Provide exposure and career-focused learning opportunities for students, partnering with Development and Alumni Relations, Career Development, Dean’s advisory groups, and the external business community.
Liaises with other JHU schools and outside institutions in the development and implementation of dual degrees and other partnership opportunities.
Advances continuous improvement of programs.
Stewards new program and development through CDIRC and the Curriculum Committee as well as MHEC, guiding Academic Program Managers on the creation and maintenance of program documentation and other compliance-related materials.
Facilitates student issue resolution when problems are escalated from Advisors and Academic Program Managers.
Coordinate academic policy and review of academic procedures with key stakeholders, including Academic Program Directors, Advisors, and the Carey Director of Office of Records and Registration.
Manages public information regarding Programs to ensure the website is continually maintained with all updated program specific requirements. Work with Marketing to regularly refresh content to engage current and prospective students.
Conducts or participates in online webinars for prospective and incoming students (in conjunction with Admissions).
Organizes and participates in new student orientation.
Leadership and Planning (40%)
Develop, implement and maintain policies and procedures for Academics and Advising for Carey Business School in partnership with APDs,
Develop, implement, and evaluate goals and strategies that support the mission and vision of the team and with input from the APMs, ensure that initiatives and strategies are focused on student success and retention.
Develop, implement, and assess advising interventions and programming to address factors that influence student persistence and degree completion
Provide guidance to staff in problem resolution and efforts to improve service to students.
Lead initiatives to improve advising processes based on data and student feedback
Liaise and coordinate with faculty and staff across Carey for curricular and academic policy changes. Communicate and ensure full understanding of changes by APMs and any implications impacting students.
Serve on university and divisional committees, as needed.
Collaborates with Academic Enrichment and APMs in the development and delivery of new student orientation programs at Carey
Assist the Office of Institutional Data and Analytics in benchmarking to support continuous quality improvement of existing programs and plan for new programs.
Build and foster the Carey student community of learning by promoting:
Office of Student Services including student groups, international services, tutoring and networking events
Career Development Office including resume assistance, internships, employment placement, etc.
Carey school-wide events such as Executives in Residence, Leaders and Legends Series, and Ginder Lecture Series
Johns Hopkins Carey Business School alumni network and its events
Provide guidance to APMs as they conduct and approve graduation audits
Partners with Carey leadership, staff, Operations and IT departments in planning and execution of Carey commencement ceremonies.
General Responsibilities (10%)
Provide regular and meaningful information sharing and feedback opportunities with APMs, Registration staff, and Advisors on recruitment, program needs, and other issues related to the students’ academic experience
Utilize digital, electronic, and campus-specific modes of communication to inform students of Carey efforts, events, changes, etc.
Build and maintain relationships with other Johns Hopkins Schools and students, especially but not limited to those which are involved in current and future dual degree programs
Provide guidance to APMs when necessary to assist with planning course schedules based on student needs
Other duties as assigned
Minimum Qualifications (Mandatory):
Bachelor’s degree in business, finance, accounting, advising, higher education, or other related field required.
Five years progressively responsible professional-level administrative or financial experience related to monetary or non-monetary resources of an academic department, center, unit, or other related experience required.
A master's degree in a related field may substitute for required experience and additional experience may substitute for education, to the extent permitted by the JHU equivalency formula.
Master’s degree strongly preferred.
5 years of experience in graduate higher education programs, admissions and/or advising experience preferred.
Minimum of 3 years of supervisory experience is preferred.
Special Knowledge, Skills, and Abilities:
Cultural competence; ability to work effectively and collaboratively in a multi-cultural and diverse environment
Work experience in an international setting, and with international students is preferred
Strong verbal and written communication skills, including ability to draft and prepare original correspondence
Strong analytical skills; ability to strategize and create streamlined processes
Ability to conduct research on enrollment trends
Ability to articulate and market business academic programs
Ability to interact in a professional manner with faculty, students, staff and the public
Ability to manage competing priorities
Ability to work with a diverse student population
Proficiency in microcomputer software applications
Demonstrated ability to follow-up on issues and be team-oriented
Proficiency with databases and spreadsheets
Proactive in terms of seeking information to keep current on changes in procedures, requirements, etc. and developing proposed solutions for challenges encountered
Broad knowledge of academic issues in higher education.
Knowledge of academic programs, academic program development and corresponding administrative functions in higher education.
Knowledge at least one type of Student Information System (i.e. JHU/ISIS; Banner; PeopleSoft, etc)
Knowledge of the programs at the Carey Business School (preferred)
Skilled in time-management and managing multiple projects in a fast pace environment
Ability to effectively supervise and motivate a team toward results
Demonstrated ability to communicate effectively both orally and in writing with a varied constituency including faculty, staff, students, and industry representatives.
Demonstrated ability to work effectively with a diverse student population and workforce.
Direct – 4 Program Managers and one Director of Registration; Indirect – 6 -8 Academic Advisors and 3 Registration professionals
Full control of a budget
Classified Title: Sr. Administrative Manager Working Title: Sr. Director Academics Role/Level/Range: ATP/04/PE Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday 8:30 AM-5:00 PM, evenings and weekends as needed Exempt Status: Exempt Location: 46-MD:JH at Harbor East Department name: 60000060-Office of Education Personnel area: Carey Business School
The successful candidate(s) for this position will be subject to a pre-employment background check.
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