The Associate Fulfillment System Project Manager’s primary responsibilities will be executing daily operational aspects relating to the THINK Subscription Enterprise fulfillment system, as well as serving as a team member on all Web- and data-integration projects that utilize the THINK system. Under the direction of the Fulfillment System Project Manager, the Associate Fulfillment System Project Manager will be the primary internal contact for requirements gathering for new system setups and reports and change requests to existing setups and reports. The Associate Fulfillment System Project Manager will serve as a secondary point-of-contact between the Press and the system manufacturer, with responsibilities to track bug fixes and enhancement requests.
Updating existing system setups and creating setups for new publications and association/membership products.
Providing end-user support to identify and resolve system errors, including support to internal customer-service representatives, marketing personnel, internal and external application developers, accountants and other consumers of financial data, as well as online customers.
Identifying requirements, testing implementations, and creating and maintaining documentation for all Web-based e-commerce applications and data-integration projects based on the THINK system API.
Providing on-demand reports and data analysis to internal customers.
Transforming data received from outside sources to meet system specifications for importing customer and order data.
Troubleshooting and documenting system issues for escalation to the system manufacturer.
Maintaining internal documentation to augment and enhance documentation supplied by the system manufacturer.
Identifying and documenting potential system enhancements.
Testing system upgrades.
Troubleshooting system-specific networking and infrastructure issues.
Other duties as assigned.
Bachelor’s degree required. Additional experience may be substituted for education.
One year of related work experience with computer systems and applications required. Additional education may substitute for experience.
The demonstrated ability to think creatively while working within a team structure is essential, as is the ability to pay close attention to detail.
Experience working with subscription-based business systems in a publishing environment preferred.
Knowledge of and experience working with relational databases, Crystal Reports, and structured data a plus.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Programmer Analyst Working Title: Associate Fulfillment System Project Manager Role/Level/Range: ATP/03/PC Starting Salary Range: $50,700 to $69,780 per year Employee group: Full Time Schedule: M-F, 8:30 am - 5:00 pm Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 10000128-Journals Administration Personnel area: Academic and Business Centers
The successful candidate(s) for this position will be subject to a pre-employment background check.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.