Responsible for the installation, repair, and routine or emergency maintenance of building access control, security devices, door/lock hardware and POS devices. Estimate new jobs and provide feedback to customers. Keep and maintain an accurate inventory of equipment used for J-Card installations. Create and update door access plans and door permission schedules. Participate in the on-call rotation to provide support for the campus-wide access-control system.
Essential Job Functions:
Install, test, and maintain the functionality of all field devices related to the Blackboard Transact and S2 access control system.
Monitor over 1000 access control readers and their security downloads.
Perform routine troubleshooting and maintenance tasks on the BbTS/S2 equipment and electrified door hardware.
Coordinate door access and lock problems with Facilities and the Lock Shop.
Work closely with the outside contractor for cabling and hardware installations.
Communicate with IT@ Mt. Washington and Blackboard Support to resolve equipment and software issues.
Test and support system upgrades.
Coordinate with the JHU Networking (HITS) for correct cable management, labeling, IP addresses and to troubleshoot J-Card network issues.
Obtain static IP addresses for all controllers and POS devices and submit to Central IT for network monitoring.
Create new merchants, set up access plans, update door permission schedules, and create necessary holiday schedules for events and university closings.
Travel to offsite locations for servicing Blackboard devices at Eastern, Peabody, SOE, SAIS and the Montgomery County campus.
Monitor vending services, laundry, and point of sales systems to include troubleshooting, testing, repairs and replacement recommendations.
Create and resolve JIRAs (project management tool) as needed with IT@ Mt. Washington.
Maintain an accurate inventory of Blackboard equipment by keeping track of all devices and parts used in J-Card installations.
Update device location spreadsheets to be used in the J-Card Cost Allocation and perform quarterly audits.
Open cases with vendor for broken equipment, ship out, track status and log back into inventory when complete.
Serve as technical advisor to management on the evaluation and effectiveness of existing technologies currently being used by the card office.
Offer suggestions on alternatives that would increase service, reduce cost and streamline operations.
Meet with customers, gather requirements and assist in providing system design services.
Formulate and define scope for new installations.
Provide estimates on a timely basis.
Start and end jobs in the agreed upon timeframe.
Request IP addresses and set up Master controllers in the IT closets
Work with the space owners to define access control needs.
Set up doors and permissions on the agreed upon scheduling.
Set up users and assign access in Blackboard Transact
Perform installation closeouts with the budget analyst
Document all door information
Cultivate effective working relationships with academic departments, Security, Schools, Facilities, Design & Construction, Consultants, Contractors and the IT staff at Homewood and Mt. Washington.
Stop and start Host Monitor as needed.
Check in daily with the contractor for job status and assistance
Refresh controllers as needed.
Resolve system errors messages.
Review Denied Transaction Report and follow up on errors.
Check POS status information.
Respond to service requests for maintenance and support.
Routine maintenance on door hardware to ensure proper functionality
Provide coverage to the card production office when needed
Other duties as assigned
Two years college coursework required, IT related coursework preferred.
Bachelor’s degree preferred.
Additional experience can be substituted for education.
Two years related experience required, including card access control systems, wiring, electronic diagnosis and maintenance and lock hardware installation/maintenance.
Blackboard Transact, S2 security systems, JIRA and Confluence experience a plus.
Additional education can be substituted for experience.
Licensure, Certification, Registration:
Security project lead experience and certifications in access control. Blackboard Transact Hardware and s2 certification to be obtained in probation period.
Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
Special Knowledge, Skills & Abilities:
Strong customer-service skills with good written and verbal communication skills.
Ability to express technical issues to a host of audiences.
Excellent skills in planning and organizing with attention to detail.
Strong technical skills in micro-computers and networking.
Working knowledge of Microsoft office
Must be able to work with a wide-range of personality types in a variety of business situations.
Classified Title: Sr. Technical Support Analyst Working Title: Door Access Control Technician Role/Level/Range: ATO 37.5/03/OG Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Mon-Fri 8:30-5 Exempt Status: Non-Exempt Location: 01-MD:Homewood Campus Department name: 10001462-ID Card Services Personnel area: Homewood Student Affairs
The successful candidate(s) for this position will be subject to a pre-employment background check.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.