Goldman Sachs 10,000 Small Businesses is a program for that links learning to action. Through the program, participants gain practical skills in topics such as negotiation, marketing, and employee management that can be immediately put to action. The program also provides tools and professional support to develop a strategic and customized growth plan, allowing the business owners to take their businesses to the next level. In partnership with Morgan State University and the Community College of Baltimore County, Johns Hopkins will serve as the host site for the Baltimore program, which will include three (3) cohorts annually.
This position leads efforts to engage with 10,000 Small Businesses alumni. This position will work closely with the 10KSB Baltimore Partners, including but not limited to, Babson College, Morgan State University and the Community College of Baltimore County, as well as program funders to ensure that alumni are able to achieve the program desired outcomes of job creation and revenue generation. The position will require the execution of new and ongoing measurement and evaluation processes for the program; and the successful coordination among the program’s multiple external partners. The Alumni Manager will need to manage multiple databases and to track and report out on the progress of a growing pool of 10,000 Small Business alumni. The program currently has an alumni pool of approximately two hundred (200) alumni, with a projected increase of ninety (90) annually.
As the position involves considerable work across issues of sensitive and confidential nature, the successful candidate must demonstrate careful judgment, a high level of discretion and the ability to work independently prioritizing requests and workload The successful candidate will be a skilled communicator; have a proven track record of successful relationship management; and work effectively with Johns Hopkins University staff, external partners, and small business owners. This position reports into the Business Program Manager.
The Alumni Manager Role is ideal for those professionals interested in gaining insight into and building skills across the institution and departments within Johns Hopkins University and navigating the Maryland and Washington D.C. small business ecosystems. The Alumni Manager will work to provide multi-level support to program alumni through site visits, resource connection, educational programming and events, and by determining available alumni opportunities.
Those with strong interpersonal skills and collaborative instincts, flexibility, patience, intellectual curiosity, and an interest in growing and supporting the success and vitality of the small business ecosystem will excel in this role.
Roles and Responsibilities
The Alumni Manager will work collaboratively with education partners in Baltimore to manage and execute the alumni component of the program. The mission of the program is to create a community of active alumni through meaningful engagement and increased opportunities for revenue growth and job creation that will encourage alumni to become self-sustained.
The specific duties of the Alumni Manager include, but are not limited to:
Serve as the main liaison to program graduates in order to identify and respond to needs and fulfill the mission of the overall alumni program
Network with the local business ecosystem, government agency representatives, and the community in order to provide high-quality referrals to alumni to facilitate their continued growth and development
Nominate alumni for no less than fifty (50) local and national awards such as Inc. 5000, 40 Under 40, and Bridging the Gap, annually
Oversee and manage the successful implementation of the Alumni Ambassador Program for the Baltimore site
Facilitate alumni-led events to increase engagement across cohorts and create a self-sustaining community
Coordinate impromptu events and alumni preparations on behalf of program funders, in order to provide exclusive and time-bound opportunities to program graduates
Provide support for all 10KSB Baltimore events, as necessary, such as Special Session, graduation, and other select modules
Under the leadership of the Business Program Manager, provide support for the execution of a minimum of two (2) Babson-designed clinics per calendar
Communications and Reporting
Build and maintain strong supportive relationships with program alumni through at least twenty four (24) site visits annually, digital communications, and events
Maintain and manage the program’s social media accounts (LinkedIn, and Instagram) working closely with the Outreach Team and program funders
Oversee and manage the 10,000 Small Businesses app, which includes but is not limited to engaging alumni and scholars to use the app, monitoring discussion boards, and educating current scholars and alumni on app use best practices
Oversee the successful coordination of the 10,000 Small Businesses Monitoring and Evaluation platform
Develop and execute a strategy to successfully encourage alumni to complete their business diagnostics that occur at 6, 18 and 30 months after program completion
Manage and track the budget of the alumni program
Onboard each cohort’s new alumni
Track alumni media mentions and activities for future reporting and alumni communications
Prepare a series of weekly, monthly, and quarterly reports for a network of program partners on varying aspects of the alumni program;
Track progress towards the national alumni program goals
Engage students at The Johns Hopkins University Carey Business School and other educational partners by providing learning opportunities at small businesses
Contribute to research and literature on small business, locally and nationally
Serve as a resource to HopkinsLocal and BLocal Partners, in order to support collaboration between 10,000 Small Business alumni
Work as a collaborative partner to other alumni managers at other sites and contribute positively to the work of the national alumni program
Participate in assessment of program through national and local team debriefing
Work with 10KSB partners to support the success of 10KSB affiliated programming and special opportunities
Other duties as needed to support program success
Ability and willingness to travel is required. Most travel will be within Maryland
A strong understanding of Batlimore City and MD state small business resources is a pllus, but not required
Bachelor’s degree required
A minimum of three years work experience related to community building, event planning, relationship management or similar work required
Additional education may substitute for required experience, and additional experience may substitute for education, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Excellent planning, organizational, communication and interpersonal skills
Strong ability to develop and maintain relationships
Experience with event planning
Strong understanding of social media platforms including LinkedIn and Twitter and knowledge of effective practices
High personal and professional ethical standards
Sales experience preferred
Experience working with small businesses or owning a small business preferred
Knowledge of best practices in alumni services and/or adult education preferred
Classified Title: Small Business Coordinator Working Title: Goldman Sachs 10,000 Small Businesses Alumni Manager Role/Level/Range: ATP/03/PC Starting Salary Range: $50,200 to $69,000 annually Employee group: Full Time Schedule: M-F, 8:30am - 5:00 pm Exempt Status: Exempt Location: 03-MD:Eastern High Campus Department name: 60001052-Strategic Initiatives Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
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