The Systems Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Engineer works on a variety of commercial and technical issues both independently and with a team.
Develops technical communication to National and Global Community
Works with our customers to improve and maintain an efficient and productive manufacturing system, ensuring systems perform the desired application.
Demonstrates vision, creativity, technical engineering expertise, business acumen and a willingness to travel as needed.
Takes ownership of the complete system solution, which encompasses Rockwell Automation, third-party, as well as user aspects, not only the individual components.
Understands Discipline Selling Process and has the ability to initiate and support opportunities in territory.
Lead, direct, coach and mentor individuals and project and/or task teams as assigned.
Works closely with customers to gather information and analyzes critical data to create viable solutions to customer's problems.
Develops customized processes and procedures to satisfy customer requirements.
Develops and maintains an appropriate level of technical communication and effective commercial feedback to both Rockwell and distributor sales teams to enhance Rockwell's value to customer and grow revenue possibilities.
Confidently handles escalations that involve interfacing with other products outside of their core area and are recruited to assist other groups.
Collaborates with CSM/SSB/LSC and product divisions and sub-contractors to ensure the customer needs are being met.
Provides services to Rockwell customers through embedded services, call out, and through phone/chat support to consistently meet utilization goal.
Quickly reacts and responds to urgent customer needs, ensuring a timely and quality response.
Plans/prepares resources to be able to meet customer demands.
Identifies areas of inefficiency and develops improvement plans
Simultaneously assesses technical, legal and commercial input, and direct the development of successful engineering solutions.
Identifies, foresees and minimizes technical, contractual and financial risks and effectively plans for their mitigation.
Travel as required to cover assigned region/sub-region. Accessible during off hours, weekends and holidays.
EOE, M/F/Disable, Vet #LI-MW2 #techjob
Internal Number: 2642732
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.