The Academic Program Administrator will work with the Director of Executive Education to manage all operational functions for the Office of Executive Education at the Carey Business School. This position manages and analyzes operational practices including revising and adjusting procedures to create maximum efficiency and optimization for a rapidly growing office. This fast-paced position will include leadership of academic and faculty operations, and information system management (Salesforce).
Special Knowledge, Skills, and Abilities:
Excellent attention to detail
Ability to work independently to trouble-shoot issues
Ability to exercise administrative judgment and discretion and assume responsibility for consequences and results of actions
Exercise mature judgment, sensitivity, and diplomacy when dealing with all internal and external constituents
Experience working with a CRM system and marketing automation tools like Pardot or Marketo
Experience working with software applications such as Microsoft Office (Word, Excel, Power Point, and Outlook) is required
Must have strategic prospecting skills
Exceptional oral and written communications skills, including ability to interact with all levels of employees, participants, executives, and high-level external stakeholders while maintaining professionalism
Must be able to set and manage multiple priorities, and respond quickly to changing needs and goals
Willing to work with internal and external contacts to coordinate and distribute information necessary to complete tasks involving multiple departments and staff
Education, Experience, Licensure, Certification:
Bachelor's degree is required.
Minimum of 3 years related professional experience (additional education may be substituted for required experience)
Experience with Salesforce CRM is strongly preferred
Essential Duties & Responsibilities (Include % of time):
Program Management (50%)
Support all administrative and operational functions for the Office of Executive Education
Optimize processes and procedures to promote operational efficiency
Plan over 80 open enrollment courses and custom programs per FY and provide end-to-end oversight
Responsible for off-site custom program management and logistics
Manage course materials for all open enrollment and custom courses
Represents the Office of Executive Education at programs to provide logistical support and on-site customer service
Coordinate with faculty internal and external to Carey along with other University partners
Lead Generation (40%)
Support in the management of leads including following-up with inquiries through emails, calls, supplemental materials, and in-person meetings
Establish relationships with participants and corporate partners to uncover new business development opportunities
In partnership with the Marketing Specialist, implement and execute the outreach strategy for the target audience
Conduct research including focus groups or other evaluations to monitor the participant experience
Recommend appropriate communications and marketing approach based on experience and knowledge of industry
Implement a predictive modeling solution for lead nurture in partnership with the Marketing Specialist
Document processes and policies
Supports all administrative functions for the Office of Executive Education
Classified Title: Academic Program Administrator Working Title: Executive Education Administrator Role/Level/Range: ACRP/03/MC Starting Salary Range: $45,195 to $62,225 per year Employee group: Full Time Schedule: Monday - Friday 8:30-5pm plus evenings and weekends as needed to accommodate student programming Exempt Status: Exempt Location: 46-MD:JH at Harbor East Department name: 60005009-Corporate Education Personnel area: Carey Business School
The successful candidate(s) for this position will be subject to a pre-employment background check.
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The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.