Under the supervision of the Multimedia Systems Manager, this position is responsible for providing technical and operational support for the field of multimedia, audiovisual recording, editing and distribution, digital media, and video conferencing. With mentoring by the Sr. Technical Support Analyst, this position will be responsible for set up, support, and operation of all classroom instructional technology equipment. This position will also provide support for A/V events on the Homewood Campus. This position requires working hours of 12 p.m. to 8 p.m., Monday through Friday. Occasional extended evening and/or weekend hours will be required.
Specific Duties & Responsibilities:
35% -- Event A/V Support
Deliver, set up, and operate A/V equipment for events on the Homewood campus.
Properly check out and check in equipment.
Meet with customers prior to the events to provide instructions and perform a test run. 20% -- Classroom Instructional Technology Support
Respond to and resolve classroom technology related calls.
Perform preventive maintenance on classroom equipment.
Set up requested multimedia equipment for classes.
Provide instructions to faculty, staff, students, and visiting lecturers on equipment operation in the classrooms.
20% -- Multimedia Equipment Support
Maintain, upgrade, repair, and install digital/analog audiovisual systems for all general pooled classrooms.
Maintain, upgrade, repair, and install AV/Multimedia equipment for departmental and conference rooms by request.
Keep track of multimedia equipment life cycle and replace when needed.
20% -- Multimedia Recordings and Video Editing
Set up and assist with Panopto lecture capture.
Video and audio record events when requested.
Process and deliver recordings
Troubleshoot issues by contacting vendors when needed.
5% -- Relationship Management
Work with faculty, staff, and students to understand their needs regarding technology in classrooms and relay those needs to the KIT-CATS team. Minimum Qualifications (Mandatory):
High school diploma/G.E.D.
4 years of related experience required.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. Preferred Qualifications:
Bachelor's Degree in an audiovisual/multimedia or related field preferred. Special Knowledge, Skills, and Abilities:
Advanced knowledge of audiovisual and instructional equipment, digital media formats, and streaming media.
Must be well organized, detail oriented, and reliable
Requires ability to work independently and also work as part of a team.
Excellent customer service skills required
Must have a positive work ethic Technical Qualifications or Specialized Certifications:
Knowledge of Microsoft Office, Final Cut Pro, Panopto Lecture capture, Zoom Video Conferencing, Crestron, PC, MAC.
Knowledge of low and high voltage electrical systems (NEC).
CTS (Certified Technology Specialist) certification is a plus. Any Specific Physical Requirements for the Job:
Must be able to lift up to 50 lbs. and able to work at height up to 20 ft.
Classified Title: Multimedia Technician Role/Level/Range: ATO 37.5/02/OF Starting Salary Range: $19.62 to $27.00 per hour Employee group: Full Time Schedule: M-F, 12 p.m. to 8 p.m. Exempt Status: Non-Exempt Location: 01-MD:Homewood Campus Department name: 10001346-Dean Office of Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.