Goldman Sachs 10,000 Small Businesses is a program for small businesses that links learning to action. Through the program, participants gain practical skills in topics such as negotiation, marketing, and employee management that can be immediately put to action. The program also provides tools and professional support to develop a strategic and customized growth plan, allowing the business owners to take their businesses to the next level. In partnership with Morgan State University and the Community College of Baltimore County, Johns Hopkins will serve as the host site for the Baltimore program, which will include three (3) cohorts annually of 30-40 business owners.
This position leads efforts to engage with 10,000 Small Businesses leaders and alumni. This position will work closely with the 10,000 Small Businesses Business Program Manager and reports to the Director of Economic Inclusion, as well as the outreach and recruitment team to ensure that alumni and leaders are able to achieve the program outcomes of job creation and revenue generation. The position will require the execution of new and ongoing measurement and evaluation processes for the program; and the successful coordination among the program’s multiple external partners. The Alumni Manager will need to manage multiple databases to track and report out on the progress of a growing pool of 10,000 Small Businesses alumni. The program currently has an alumni pool of approximately 160 alumni, with a projected increase of 120 annually.
As the position involves considerable work and issues of a sensitive and confidential nature, the successful candidate must demonstrate careful judgment, a high level of discretion and the ability to work independently. The successful candidate will be a skilled communicator and network/community builder in person and through social media. The successful candidate will have a proven track record for successful relationship management, flexibility to adapt to a dynamic and ever growing program, and background community liaising and small business resources. The successful candidate will work effectively with Johns Hopkins University staff, external partners, and small business owners.
Roles and Responsibilities:
The Alumni Manager will work collaboratively with the local consortium of 10,000 Small Businesses education partners in Baltimore to manage and execute the alumni component of the program. The mission of the program is to create a community of active alumni through meaningful engagement and increased opportunities for revenue growth and job creation that will encourage alumni to become self-sustained.
The specific duties of the Alumni Manager include:
Serve as the main liaison to program graduates in order to identify and respond to needs and fulfill the mission of the overall alumni program
Network with the local business ecosystem, government agency representatives, and the community in order to provide high-quality referrals to alumni to facilitate their continued growth and development
Manage the site’s approach to supporting alumni working with each other across cohorts and 15 other national sites
Attend select weekly modules to meet and network with scholars (future alumni)
Nominate alumni for local and national awards (e.g. Inc. 5000, 40 Under 40, Bridging the Gap, etc.)
Collaborate with the broader program team to plan, organize and coordinate alumni engagement through a robust program of 8-10 events per year
Facilitate alumni-led events to increase engagement across cohorts and create a self-sustaining community
Coordinate impromptu events on behalf of program funders in order to provide exclusive and time-bound opportunities to program graduates
Provide support for scholar events such as Special Session, graduation, and other select modules
Evaluate the impact and effectiveness of events to support continuous improvement
Conduct a minimum of two (2) Babson-designed clinics per calendar year led by module faculty
Engage with program alumni by telephone, mail, electronic mail, and in-person
Develop marketing materials and communications plans for alumni events
Draft and distribute the monthly alumni newsletter with content sourced from alumni, program partners, the local business ecosystem, and the community
Co-manage program social media accounts (LinkedIn, Twitter, and Instagram) with the Outreach Team
Use the program CRM to conduct email marketing, telephone marketing, and create online forms
Administration and Reporting
Maintain the budget of the alumni program
Onboard each cohort’s new alumni by uploading and manually entering the data into the CRM and activating their membership to the 10KSB Alumni Hub App, exclusively for alumni of the program
Enter event attendance, site visit reports, awards received, alumni updates, contact history, and other data into the CRM
Retrieve information regularly and upon request from the CRM to satisfy reporting needs
Monitor alumni media mentions and activities for future reporting
Prepare a series of weekly, monthly, and quarterly reports for a network of program partners on varying aspects the alumni program
Monitoring and Evaluation
Set goals and strategy to achieve national and internal completion objectives for the follow-up business diagnostics that occur at 6, 18, and 30-months after the conclusion of the program for each cohort
Serve as principal contact for the site concerning the system, data, and accuracy
Validate the data entered into the portal to ensure accuracy
Administer the diagnostic to alumni at the appropriate window 3 times per year
Coordinate additional assistance and follow up with alumni to meet completion objectives
Outreach and Recruitment
Partner with the Outreach Directors at the Community College of Baltimore County and Morgan State University to support recruitment efforts
Draw upon alumni as ambassadors of the program and as referral sources for future cohorts in support of ongoing recruitment and outreach efforts
Coordinate alumni content for social media
Engage students at The Johns Hopkins University Carey Business School and other educational partners by providing learning opportunities at small businesses
Contribute to research and literature on small business, locally and nationally
Encourage alumni to join the JHU Vendor Guide
Serve as a resource to BLocal Partners and BLocal BUILD College
Deliver the Module 9 Alumni Presentation at the conclusion of each cohort
Nominate alumni for national opportunities such as Coaching Day and the annual Holiday Market
Work as a collaborative partner to other alumni managers at other sites and contribute positively to the work of the national alumni program
Participate in assessment of curriculum sessions through post session debriefings as appropriate
Participate in assessment of program through team debriefing
Track progress towards the national alumni program goals
Other duties as needed to support program success
Ability and willingness to travel is required. Most travel will be within Maryland
A strong understanding of Baltimore City and State small business resources a plus but not required
Core Competencies/Minimum Qualifications:
Bachelor’s degree required
A minimum of three years’ work experience related to community building, stewardship, and relationship management
Additional education may substitute for required experience, and additional experience may substitute for education, to the extent permitted by the JHU equivalency formula
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Excellent planning, organizational, communication and interpersonal skills
Strong ability to develop and maintain relationships
Experience with event management a plus
Strong understanding of social media platforms including LinkedIn and Twitter and knowledge of effective practices
High personal and professional ethical standards
Sales experience preferred
Graphic Design experience a plus
Strong writing skills a plus
Experience working with small businesses or owning a small business a plus
Knowledge of best practices in alumni services and/or adult education a plus
Classified Title: Small Business Coordinator Working Title: Goldman Sachs 10,000 Small Businesses Alumni Manager Role/Level/Range: ATP/03/PC Starting Salary Range: $50,200 to $69,090 per year Employee group: Full Time Schedule: M-F, 8:30 am - 5:00 pm Exempt Status: Exempt Location: 45-MD:JH at Keswick Department name: 60001052-Strategic Initiatives Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
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