The Assistant Director Student Success Center (AD SSC) is responsible for strategically leading the center in meeting the needs of a 2,300+ diverse student body including domestic, international, full and part-time, in-person and online. From orientation to graduation, the SSC Assistant Director will collaboratively create and lead programs and services to ensure that students have access to academic support services that will ensure their academic success, retention and timely degree completion. The SSC Assistant Director will collaborate with a wide range of academic and student affairs staff as well as faculty to determine student needs, envision programming, implementing and evaluating student success initiatives. The oversight of all SSC initiatives directly supports the goal of the school to retain, educate and graduate students in a timely manner. This position is key to student academic success.
The Assistant Director will provide daily guidance to 10-15 summer instructors and direct supervisory responsibility for Casual tutors, coaches and student employees. Key areas of responsibilities include: 1) management of people, projects, and platforms; 2) operational management; 3) strategic planning, design, implementation and evaluation of academic support services; 4) curriculum design, instructor training, management and evaluation for the Summer Intensive program; 5) campus outreach to establish and utilize collaborative partnerships.
The SSC Assistant Director reports to the Sr. Associate Director Student Services with a dotted line to the Executive Director Student Services.
Specific Duties & Responsibilities:
Leadership and Management
Lead the continued development and delivery of a comprehensive academic support strategy.
Recruit, hire, train, supervise and evaluate about 10-15 instructors, instructional coaches, and tutors. Conduct meetings on a regular basis. Ensures ongoing development to support high-quality services delivery; promotes best practices in field. Ensure frequent, clear and motivating communication and coordination of office targets, activities, decisions and results.
Align and advocate for resources to meet priorities.
Supervise staff in the implementation of programs and services.
Design and deliver National Tutoring Association certified trainings and manages NTA certification credentials for him/herself and all tutors.
Work collaborative with other departments such as IT, Office of Faculty and Research, Academic Program, Career Development Office, and Academic Advising to market services, discussion opportunities and challenges, and ultimately make decisions on needed changes, updates, addition or deletion of programming, platforms, tools, strategies, and engagement.
Planning and Assessment
Create a comprehensive menu and schedule of academic support services to meet specific student needs each semester based on course offerings to include in-person and virtual: one-on-one tutoring, exam review sessions, walk-in hours, and workshops.
Plan and execute an optimal schedule of business hours to accommodate a diverse student body to include full-time in-person students, part-time in person students, flex and online students, international and domestic students.
Provide leadership and implement the development and implementation of assessment strategies to collect, manage and report data related to the academic success, retention and satisfaction of students.
Coordinate a comprehensive evaluation of all SSC activities to support student success; create and administer assessments for evaluation; write statistical interim and year-end reports for senior management.
Analyze data, identify trends and develop reports based upon contact and assessment data. Make recommendations for future action. Work with staff and faculty to develop and implement needed changes or implement new initiatives.
Periodically initiate and execute benchmarking and industry standards reviews for evaluation/improvement purposes.
Keep abreast of national trends in higher education and remain current in the field of retention and student success.
Evaluate SSC platforms and make recommendations as needed and in response to user feedback.
Oversee robust virtual support services and resources.
Develop, deliver presentations, and promote the SSC to new and current students by participating in orientations, resource fairs, and other events.
Plan and execute the Summer Intensive (SI) recruiting, hiring and training for instructors.
Assess, update and implement updated/new SI Academic Communication (AC) and Writing & Research (WR) courses curriculum design.
Evaluate and provide feedback to SI AC and WR instructors.
Campus Outreach/Collaborative Partnerships
Collaborate with faculty, staff and students to develop programs, services or opportunities to support the academic success and retention of students.
Collaborate with the Program Directors and Assistant Directors to enhance the academic success and retention of students.
Participate in school meetings to stay current on student needs and collaboratively design new or updated programming to meet the diverse and changing needs of students.
Create and teach sessions in the following areas of English writing: planning/prewriting; drafting/brainstorming; revising; editing; publishing; ideas/content; organization; voice; word choice; sentence fluency; conventions; presentation.
Practice and teach critical and creative writing skills.
Employ specific writing strategies to teach students to write effectively and critically, and ultimately become successful independent writers.
Proficient in and able to implement specific interventions to help students understand the intricacies and interdependence of context, content, and presentation.
Use of alternative teaching strategies to help students progress and learn more effectively.
Implement practices designed to appeal to multiple learning styles.
Support the development of critical thinking skills.
Monitor student progress.
Implement practices to appeal to different learning styles.
Teach the Writing and Research or Academic Communication course in accordance with provided syllabus and guidelines.
Engage in the recruiting, interview and hire process. Participate in instructor trainings.
Three years of progressively higher education instruction, writing center/academic support center management, or similar related experience required.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Master's degree in English, Composition, Communications, Journalism, or closely related discipline required.
Minimum of two-three years of experience in post-secondary teaching/tutoring with experience in ESL and/or business writing, working with international students and adults.
Experience working with ESOL students.
Minimum of 2 years of successful Assistant Directorial/administrative/operations experience.
Minimum of 1 year experience teaching.
Certified tutor trainer or equivalent teacher training experience.
TESOL/ESL credentials preferred.
Experience in higher education, especially a business school, preferred.
Experience developing, articulating, operationalizing, and assessing strategic priorities.
Special Knowledge, Skills, and Abilities:
Solid knowledge of all stages of the business writing and presentation processes, including specific writing strategies, i.e., modeling, shared, interactive, guided, and, independent approaches.
Solid knowledge of adult learning theory, practice and instructional/curriculum strategies, and student development theories.
Knowledge and practice working with domestic and international students.
Knowledge and practice of adult education theory of teaching and engagement.
Knowledge and practice of student success theories.
Knowledge of a second language preferred.
Strong verbal communication skills, including public speaking as it relates to improving presentation skills.
Strong written communication skills, including ability to brainstorm, direct, draft, revise, edit original correspondence, reports, research papers, white papers, and other written forms and presentations.
Strong analytical, planning, supervision, management, and operations skills.
Effective negotiation and diplomacy skills.
Excellent organizational and time management skills.
Excellent interpersonal and customer-focused skills.
Able to implement and use metrics to evaluate services and create new ones.
Ability to work collaboratively with students, staff and faculty.
Ability to interpret needs/recognize problems and make recommendations on improving.
Ability to innovate and execute. Able to think independently. Able to contribute individually and collaboratively.
Optimistic, personable attitude.
Exceptional attention to detail with the big picture in mind.
Mature, self-directed and intrinsically motivated.
Dedicated to continuous learning and professional development.
Excellent work ethic: respect, accountability, empathy, collaboration, innovation, curiosity, results-driven.
Ability and experience in drafting/writing print materials and other business related communications such as reports, briefs, etc.
Highly attentive to details.
Skillful mediation of student issues and tactful resolution of concerns expressed.
Calm under pressure.
Technical Qualifications or Specialized Certifications:
TESOL/ESL credentials preferred
Daily oversight of Summer Instructors located in DC plus a number of Casual Tutors and Students throughout the year.
Co-manages $10,000 annual budget with Baltimore AD SSC.
Classified Title: Student Services Administrator Working Title: Assistant Director, Student Success Center, Washington, DC Role/Level/Range: ACRP/03/MC Starting Salary Range: $44,749 to $61,610 per year Employee group: Full Time Schedule: 9:30am-6:00pm with occasional evenings and weekends Exempt Status: Exempt Location: 01-DC:District of Columbia Department name: 60000051-Student Services Personnel area: Carey Business School
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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