Reports To: Northeast Regional Sales Operations Manager
We are seeking a Ticketing Manager to oversee the ticketing operations for Broadway Across America at the France Merrick Performing Arts Center and Hippodrome Theatre in Baltimore.
Ensure that all operational issues in the implementation of season, group and single events are complete and consistent with standards developed for Broadway Across America.
Manage all aspects of ticketing and event management, season ticket holder/group sales support, service and communication for assigned Broadway Across America markets.
Day-to-day operations; project coordination; operational communication; service support; reporting; and box office oversight. As need dictates, position may become responsible for management of additional staff.
This position is the primary communicator for the market’s general manager, marketing director, service center, local ticketing entity, and production company personnel.
Must demonstrate excellent organizational skills, attention to details, multitask abilities and be proficient in time management.
Behavior is key to this position. This person must exhibit a positive attitude with consideration for others. The image they display directly impacts those that work for and with them. This position is one of leadership and development for others.
Ticketing and Event Management
Participate in the creation of the operational timeline and manage all aspects of it
Participate in planning and development of all projects to be supported by the Service Center
Participate in the maintenance of various databases which track both guest and sales information.
Develop and execute the season and event creation and maintenance on ticketing systems
Manage all operational systems/applications in regards to season ticket renewal and new acquisition programs, as well as continuing development for single ticket sales
Communicate event creation to necessary parties; thoroughly check events to assure created correctly on the ticketing system.
Prepare season and single ticket events to go on sale
Work closely with Marketing Director, Group Sales Manager and Service Manager/Supervisor on each sale’s campaign, which includes all activities associated with season, group and single ticket sales and promotions; material proofing; and timeline development.
Oversee a union box office of 4 full-time and 4 part-time employees (at The Hippodrome Theatre at the France-Merrick Performing Arts Center)
Programming and maintenance of Phoenix (proprietary data collection tool) in order to accurately populate information on broadwayacrossamerica.com
Set up, prepare and generate season ticket renewal invoices
Provide the processes and applications to service center for season ticket renewal and new acquisition
Monitor processing and fulfillment (assisting when needed) of renewals and new acquisitions, followed by sending receipt of order confirmations.
Monitor sales trends and lead weekly dynamic pricing discussions; make recommendations on pricing & inventory opportunities.
Proceed with dynamic pricing changes and continue to provide reporting on dynamic lift.
Support venue and internal staff during events
Manage, support and help the local Groups & Ticketing Managers
Setup online upgrades/exchanges associated with season renewals
Fulfillment of ticketing requirements for donors, sponsors and VIPs
Manage inventory & pricing during life of event
Monitor sales activities, providing daily, weekly and monthly reports as needed
Oversee ticket printing and distribution on both season tickets and individual ticket mailings.
Manage, and assist with when needed, the fulfillment of season benefits: additional tickets, exchanges, priority offers.
Keep venues involved by notifying them of all shows, assign allotments, manage the inventory for the life of event, and have consistent service policies. Remember whether we are renting or this is our partner, the customers will not differentiate. Our goal is provide a seamless experience.
Assist in setting the manifests and pricing for all single events at the theatre.
All other tasks and duties that may be assigned from time to time as directed by your supervisor, including any changes or deviation from this job description.
Prepare and send out daily ticket counts for both individual shows and season sales.
Prepare regular pricing reports for each Broadway engagement.
Prepare monthly sales reports.
Special reporting as required.
Special projects as directed by the National Director of Sales Operations for Broadway Across America & Vice President of Venue Operation of the France Merrick Performing Arts Center.
Bachelors Degree preferred
Minimum 3-5 years in the ticketing, arts and/or entertainment industries
Advanced knowledge of Archtics, Ticketmaster Host and Microsoft Office (Word, Excel, PowerPoint) preferred.
Strong communication and organizational skills with an acute attention to detail.
We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.
Salary requirements must be included for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Broadway Across America is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Broadway Across America recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Broadway Across America may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
About John Gore Organization
THE JOHN GORE ORGANIZATION is the leading developer, producer, distributor and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan, Canada and 44 domestic markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.