Classified Title: Business Solution Analyst Working Title: Business Solution Analyst Role/Level/Range: ATP/04/PE Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday/8:30am-5:00pm Exempt Status: Exempt Location: 02-MD:Mount Washington Campus Department name: 10000020-IT@JH University Information Systems Personnel area: University Administration
General Position Summary:
Responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.
Position is responsible for requirements gathering and management, configuration, implementation, testing and support of systems maintained by the University Information Systems team, including research compliance and administrative systems. Other tasks may include:
Work with sponsors and customers to define project scope and objectives. Meet with various stakeholders to gather and analyze information about critical business processes. Write business cases, business requirements, develop functional specs and functional prototypes.
Analyze business problems and propose appropriate automated solutions, business processes and procedures. Analyze existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes. Research and recommend process/system design and enhancements to minimize costs and maximize system use.
Document definitions and attributes of current processes using visual diagrams, process models, process maps or other tools as appropriate.
Identify, document, and analyze business rules, regulations, guidance and policies that govern the implementation of business processes.
Establish and maintain best practices for business/functional analysis of processes and system requirements.
Ensure that proposed processes do not conflict with other modules or processes across the unit or institution.
Maintain familiarity with installed software standards and procedures and evaluate other tools to determine the appropriate fit into application development.
Configure software systems to match stakeholder requirements.
Write specifications, used by developers, for automation of business processes.
Develop, manage and execute test plans to ensure delivery of system requirements and desired results are achieved; Facilitate end-user and integrated testing of business solutions.
Generate test scripts and perform test analysis. Test scripts will be manual or automated.
Develop training resources; Provide functional and technical support and/or training to end users.
Support, develop or deliver communications related to implementation of new business processes.
Work closely with project managers and project team to manage requirements, product development and quality assurance.
Work with vendors to resolve problems, as needed.
Lead portions of large tasks or projects.
Facilitate meetings, creates status reports and communicates with project teams, stakeholders, vendors, or business users, under limited guidance.
Under limited guidance, responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for team work (enhancement, support and maintenance projects.) Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions.
The position will work closely with project managers, project teams, sponsors, vendors, and customers – including research administrators, policy coordinators, institutional review boards and board members, faculty, researchers, technologists, and trainers. The position should have experience in all phases of SDLC as their tasks will require they work across all phases to be successful. Depending on the task and project involved the position may be expected to lead, work as part of a team, or work individually to complete the work as necessary. The position should be comfortable performing tasks with limited guidance.
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Position will be responsible for the research administration systems within the IT@JH University Information Systems team portfolio. These systems are web-based workflow management and automation systems used by researchers and administrators for research administration and compliance. These solutions are primarily built on the Huron Development Platform and configured to meet institutional requirements. Examples include:
eIRB, eHIRB - The School of Medicine's Electronic Institutional Review Board (eIRB) and the Electronic Homewood Institutional Review Board (eHIRB) are online, web-based, systems for the submission, review and tracking of human subjects research protocols.
eDisclose - An Electronic Outside Activity and Financial Conflict of Interest system. This online system allows for the submission, review and tracking of outside activities and interests of faculty and staff.
MyRAP - JHU's university-wide My Research Agreement Place is an online portal for PI's and their administrative partners to track the status of their research agreements being worked by the ORA offices.
eISCRO - JHU's Electronic Institutional Stem Cell Research Oversight Committee is an online system for the submission, review, and tracking of stem cell protocols and study events.
In addition, the applicant will be expected to work on all current and future applications, systems and projects as undertaken by the team.
ANALYSIS AND REQUIREMENTS GATHERING:
Define complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
Gather complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
DESIGN AND DEVELOPMENT:
Develop detailed tasks and project plans by analyzing project scope and milestones for complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
Write functional/technical specifications by taking the provided complex system requirements and putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions. Direct lower level staff by reviewing their work.
Provide monitoring and guidance in business process and application design to more junior staff. Give direction and leadership in techniques and tools to lower level staff.
Provide experienced leadership for strategic planning in designing and developing comprehensive innovative integrated solutions.
TESTING AND DOCUMENTATION:
Create and document complex test scenarios using the appropriate testing tools to validate and verify application functionality.
Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
Mentor junior staff in testing tools and technologies by reviewing their work.
IMPLEMENTATION AND MAINTENANCE:
Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
Monitor changes and resolve complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
Provide support by triaging and resolving complex issues to ensure prompt, effective service.
Bachelor’s degree required. Additional experience may be substituted for education.
JHU: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years’ experience-for-one year education basis
Five years of related work experience focused within testing and business requirement gathering.
Preferred Job Qualifications:
Knowledge in the assigned application as well as the platform on which it runs (SQL Server). Higher education experience is helpful but not required.
Knowledge, Skills, & Abilities (KSA’s):
Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills.
At least 5 or more years of business requirement gathering experience
At least 5 or more years of hands-on experience with system / integration / user acceptance testing (automated and manual)
Knowledge of and experience leading requirements gathering; must have facilitated and guided users through requirements sessions with a combination of prototype and storytelling
Self-starter with the ability to appropriately prioritize and plan complex work for self or a team in a highly decentralized environment with minimal guidance
Experience creating test scripts (automated and manual)
Knowledge of and experience using reporting tools such as: Microsoft SQL Reporting Services, Tableau, or Power BI
Strong understanding of IT concepts, development life cycles and best practices
Ability to communicate effectively and work collaboratively with disparate clients from business stakeholders to technical developers
Excellent written and oral presentation skills
Knowledge of and experience with research administration systems, student information systems, or higher education industry
Knowledge of and experience with the Huron Development Platform
Knowledge of and experience using testing tools such as: HP Quality Center, HP UFT, Cross Browser Testing, Selenium
Knowledge of and experience using Confluence and/or Jira
Knowledge of and experience using Microsoft SharePoint, Visio, and Office Suite
Knowledge of and experience in product management, including product marketing
Industry certification: PMI-PBA, Certified Business Analysis Professional
Agile or Scrum Master experience
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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