Classified Title: Multimedia Supervisor Role/Level/Range: ATP/03/PC Starting Salary Range: $50,200 to $69,089 Employee group: Full Time Schedule: M-F; 8:30-5:00 Exempt Status: Exempt Location: 46-MD:JH at Harbor East Department name: 60000068-Teaching and Learning @ Carey Personnel area: Carey Business School
The Multimedia Supervisor will provide leadership and management of multimedia implementations and media studios. The Supervisor will oversee scheduling and deployment of multimedia technology related trainings, workshops and faculty orientations along with providing 1-1 faculty consultations and research and coordinate the piloting of emerging classroom tools in conjunction with other Johns Hopkins schools when applicable. Additionally, this position is responsible for management of the on-campus media studio, staff, and usage to accommodate growing online course catalog on both Baltimore and DC campuses. Supervises and develops team of 2-3 Multimedia Technicians and one or more Graduate student worker(s).
Specific Duties & Responsibilities:
Media Studio Management (20%)
Manages the School’s Media Studios including hours and staff in support of Carey online and onsite programs.
Ensures increasing instructional technology and video production support for faculty is provided for onsite and online courses.
Tracks Media Studio usage and makes recommendations regarding additional equipment, staffing, scheduling and best practices.
Works with other Carey Departments (Marketing, Student Services etc.) to leverage Media Studio for the benefit of the school.
Evaluates Media Studio bandwidth in assisting with projects related to faculty research and student presentations.
Schedule staff to ensure faculty support for multiple Synchronous Online Sessions for new and existing online courses.
Staff Performance Management (10%)
Supervises supporting FT Multimedia Technicians and PT student workers to achieve goals of Teaching & Learning to meet increased faculty instructional technology needs.
Trains, coaches and mentors all department members to achieve established performance goals and objectives.
Collaborates in the implementation of departmental project/ticket tracking platform (JIRA).
Schedules staff to ensure faculty support for rapidly increasing instructional technology needs for on-ground and already developed online courses.
Course Development and Delivery Support(20%)
Collaborates with team members, 3rd party vendors and faculty to develop technology-enriched course materials using new and emerging instructional technologies, such as digital media, web based technologies, etc.
Provides multimedia technical support for course delivery in both synchronous and asynchronous learning formats.
Support online student residency event and recording projects.
Assists faculty in developing reusable learning objects and integrating them into their courses.
Consultation & Training(35%)
Leads Orientations and Trainings for all new FT/PT faculty in collaboration with T&L@Carey Director.
Identifies, evaluates, pilots and makes recommendations for new and emerging instructional technologies based on sound pedagogy and specific instructional needs.
Designs, develops and delivers training workshops to introduce faculty, and staff to the emerging multimedia based instructional technologies and their effective application in teaching and learning.
As needed, works with Instructional Design Supervisor to help manage relationships with 3rd party vendors for course design and filming.
Develops Teaching & Learning print/video training materials.
Conducts research to keep abreast of developments of related instructional technologies.
Researches and disseminate educational technology resources and best practices in technology enhanced teaching and learning.
Attends professional conferences and technical trainings.
Researches professional literature and reports relevance to the faculty.
Other Duties as Assigned (5%)
This position requires frequent evenings and weekends to accommodate program needs, including travel to and from Washington, DC when necessary.
Minimum Qualifications (Mandatory):
Bachelor's degree or equivalent experience.
Three years of related experience. Some Supervisory/Lead experience preferred.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
5-7 Years’ experience in an institution of higher education in information technology, instructional technology support, or in online learning support.
Experience leading across multi-functional teams.
Graduate degree in New Media Design or Instructional Technology preferred.
1-2 years of supervisory and management experience, or experience functioning as a team lead strongly preferred.
Special Knowledge, Skills, and Abilities:
Expertise in Web conferencing tool (e.g. Adobe Connect and Zoom), course management systems (e.g., Blackboard, Canvas), web design tools (e.g. Photoshop, DreamWeaver, HTML, CSS), digital video, audio editing software, and multimedia authoring software (e.g. Adobe Premiere, After Effects, and/or Final Cut Pro).
Understanding of ADA/508/UDL standards and serve as departmental SME on such matters.
Thorough knowledge of MS Office Suite such as Word, Excel, PowerPoint, etc.
Working knowledge of filming equipment (HD Camera, microphone, studio lighting, and teleprompter).
Knowledge of social media tools, smart phone and tablet applications and their integration with teaching and learning.
Knowledge of adult learning theories and pedagogically sound emerging technologies.
Ability to communicate effectively orally and in writing.
Ability to prepare written communication with an attention to detail and accuracy.
Excellent customer service skills.
Ability to manage multiple projects, prioritize, and meet deadlines.
Knowledge of Project Tracking, ticketing software (JIRA).
Ability to work a flexible schedule including evenings and weekends.
Technical Qualifications or Specialized Certifications:
Project Management experience; experience managing multimedia recording studio and overseeing production and broadcast of video lectures for online graduate school programs.
Experience with website design, developing user interfaces and integrated systems with forms, automated notification, and reporting features using dynamic web development tools.
Experience with design/development of technology enriched learning materials for higher education through the use of digital media (audio, video and web).
Experience developing training materials and conducting workshop/ training sessions for faculty, staff, and students.
Supervises 3 Multimedia Technicians at the Baltimore and Washington DC campuses.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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