Classified Title: Student Accounts Coordinator Role/Level/Range: ATO 37.5/02/OD Starting Salary Range: $15.11 to $20.79 per hour Employee group: Full Time Schedule: Monday through Friday 8:30am-5:00pm Exempt Status: Non-Exempt Location: 46-MD:JH at Harbor East Department name: 60000056-Financial & Administration Personnel area: Carey Business School
Specific Duties & Responsibilities:
Serve as the primary Student Accounts liaison offering in-depth customer service to students, providing payment, account information, and instruction on using student accounts self-service tools under FERPA regulations.
Respond to students, third-parties, and colleagues in person, on the phone, and via e-mail or written correspondence to resolve student account problems and facilitate solutions to their concerns and issues.
Maintain the financial integrity of accounts by constant monitoring of student balances to identify errors; then initiate contact with other offices to instruct them on how to resolve the error.
Process check payments including external loan and scholarship checks; process credit card sales drafts for tuition through authorization terminal; perform data entry of receipts, charges, and credits to Student Billing System.
Review, verify, and close all financial transactions for batch processing, making necessary corrections.
Participate in the Student Accounts collection efforts for current account receivables.
Ensure the billing accuracy of monthly student statements; Review the monthly billing notification report for bad email addresses.
Encourage and explain usage of monthly Payment Plan (TMS) for budgeting assistance to families.
Distribute federal financial aid refunds to students in compliance with Federal and Department of Education Regulations.
Monitor students who have LOA notices to ensure proper credit from other departments and that all Financial Aid adjustments have been processed before refunding or collection of balance begins.
Research credit balances on the monthly outstanding credit balance report and make adjustments or issue refunds when appropriate. Follow-up on uncashed refund checks to ensure deposit of the Title IV Refunds.
Generate student accounts reporting such as aging reports, uncollectible reports, collection status reports, payment plan reports, third party vendor reports, and billing balance reports.
Apply tuition remission for JHU staff members attending the Carey Business School, and report data accordingly to the Johns Hopkins University's Office of Benefits Services.
Assist students in setting up refund preferences with the third party vendor (Bank Mobile) to receive their refunds.
Initiate the cancellation, reissue and/or return of funds for stale-dated federal financial aid refund checks per Department of Education regulation.
Review daily tuition reports, and enter adjustments when needed.
Perform other duties as assigned.
Minimum Qualifications (Mandatory):
High school Degree/GED.
Bachelor’s Degree preferred. Additional education preferred. Additional education may substitute for experience.
A minimum two years of customer service experience with a strong customer service orientation required.
Experience with accounts receivable and/or accounting background preferred.
Special Knowledge, Skills, and Abilities:
An ability to react to customers' needs quickly, thoughtfully, and courteously.
An ability to communicate effectively both orally and in writing with diverse populations.
Excellent organizational skills with an ability to organize, prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions.
A proven ability to work effectively as a team member.
The ability to analyze and interpret data and make independent decisions.
A proficiency in desktop computing using MS Office (Word and Excel), email and web interfaces on a Windows platform.
Prior experience with SIS would be beneficial, but not required.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.