Career Center
IT Customer Success Manager/Project Administrator
Johns Hopkins University
| Classified Title: IT Project Administrator General summary/purpose The Customer Success Manager (CSM) will serve as project administrator for the services provided by Information Technology @ Johns Hopkins Client Technology Solutions (CTS) organization consisting of 100 employees supporting 27,000 client devices throughout the Johns Hopkins Institutions. The CSM will manage existing relationships with internal Hopkins customers to drive adoption, demonstrate value, and identify opportunities to improve the customer experience using a combination of modalities including business analytics and communications. The CSM must be passionate about technology, strive for customer service excellence, and be able to perform in a large, distributed, complex academic medical center environment. The CSM Primary Responsibilities:
Required Education: BS degree preferably in information systems, business administration, management or project management. Work experience may be substituted for degree where appropriate. Additional experience can be substituted for education. Required Experience:
Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job. Preferred Job Qualifications:
Knowledge, Skills, & Abilities (KSA’s):
Work location: Johns Hopkins East Baltimore Campus (primary), Johns Hopkins Homewood Campus (secondary), must be able to travel through the various Johns Hopkins campus throughout the Baltimore-metro area (Greenspring, White Marsh, Eastern High, Keswick, Mt. Washington, etc.) On call requirements (if applicable): The CSM will not be responsible for participating in an on-call rotation but must be generally available for service escalations or projects that require off-hours effort. The successful candidate(s) for this position will be subject to a pre-employment background check. If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly. During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Equal Opportunity Employer EEO is the Law
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