Classified Title: Sr. Admissions Officer Working Title: WSE Admissions and Enrollment Manager Role/Level/Range: ACRP/04/MD Starting Salary Range: $51,975 - $71, 497 Employee group: Full Time Schedule: M-F, 8:30 a.m. to 5 p.m. Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 10001468-Office of the Dean Personnel area: Whiting School of Engineering
This position manages the Admissions and Enrollment Office, including its staff, operations, and systems, for the Whiting School of Engineering (WSE). This office includes all graduate and STEM Programs,but does not include Undergraduate Admissions. This position reports to the Assistant Dean for Graduate and Postdoctoral Academic Affairs.
Specific duties & responsibilities:
10% -- Performance Management
Conduct annual reviews
Provide ongoing feedback and constructive criticism
Prioritize and direct work efforts, providing guidance and direction
Motivate for higher collaboration and performance
Conduct interviews and make recommendations for hire
Promote and model a culture of exceptional customer service
65% -- Admissions/Enrollment
Oversees the processing of approximately 10,000 admissions applications and nearly 2000 enrollments annually, including many international students, for WSE doctoral and master’s degree programs, certificates, and summer high school students.
Works closely with the WSE marketing team and its efforts (e.g. events, policies, websites, publications and databases) in collaboration with academic departments
Manages the usage of SIS, Slate, and successor/similar systems within the office
Assists academic departments in meeting their admission and enrollment goals
Works with OIS on visa issues for international students, and with academic departments on credential evaluation of international applicants, where appropriate
Manages Graduate Student Orientations
Provides excellent customer service for applicants, matriculants, departments, and centers. Manages budget and financial administration for the office
Responsible for all official communications with applicants
20% Information Technology
Participates in a University wide work group that involves the Slate (or successor systems) implementation and on-going support.
Participates in information systems planning, project management, service excellence, and coordination with student information systems
Develops metrics, collects and reports data related to the admissions and enrollment processes in collaboration with the WSE Office of Institutional Research
Implements constituent customer service survey
5% -- Other Duties as Assigned
Serves on related school and university committees
Minimum qualifications (mandatory):
Bachelor’s Degree and 5 years of progressively responsible admissions process experience, including supervisory/management responsibility in a higher education admissions function preferred.
Special knowledge, skills, and abilities:
Knowledge of and experience with current university academic admission methods
Demonstrated knowledge of current higher education admissions practices and procedures
Working knowledge of and experience with student information systems
Knowledge of federal, state and local laws regarding student privacy (eg. FERPA) and records administration and retention
Knowledge of and experience with effective, efficient, and confidential electronic and paper document processing and records retention
Knowledge of the Whiting School academic, certificate and summer programs, preferred
Excellent written and oral communication skills with broad diverse constituencies
Proven ability to supervise and value diverse staff; including coaching, counseling and mentoring staff through the use of sound management and employee relations practices
Proven ability to collaborate and build effective internal and external working relationships at all organizational levels
Ability to think strategically and solve problems effectively
Ability to work independently, using sound professional judgment
Technical qualifications or specialized certifications:
Proficiency in MS Office applications; familiarity with Slate software platform and databases preferred
Three academic support staff expected to report to this new position.
The successful candidate(s) for this position will be subject to a pre-employment background check.
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