Classified Title: Sr. Program Coordinator Working Title: Role/Level/Range: ACRP/04/MD Starting Salary Range: $50,956 – $70,095 Employee group: Part-time Schedule: 8 hours/day, 3 days/week Employee subgroup: Salaried Exmpt Location: 04-MD:School of Medicine Campus Department name: 10002046-Radiation Oncology Personnel area: School of Medicine
In an administrative capacity, the Senior Program Coordinator for a disease-specific multidisciplinary cancer program will be responsible for acting as the first point of contact for new patients, coordinating all of their initial access-related needs, and running a disease-specific multi-provider multidisciplinary (MDC) clinic as directed by the MDC co-directors. The successful coordinator will further be responsible for enhancing patient and provider satisfaction, improving access to services, and assuring that relevant patient data is captured and shared among the team members. In addition, this person will be charged with providing materials and programming to increase awareness and education about this particular tumor type.
This individual will serve as an integral member of the multidisciplinary team, working closely with the program champion, and a wide ranging group of specialists and providers from multiple departments. Further, the coordinator will be responsible for coordination of services across disciplines, collecting, analyzing and presenting data related to the size and scope of the program, and will be knowledgeable about the particular tumor, cancer in general, the program and Johns Hopkins research related to this tumor.
Specific Duties & Responsibilities
Coordinator of Care
Serve as primary contact for new patients, responding to patient contacts, electronic and otherwise
Perform initial review of all relevant patient records and assist in compiling necessary results based on clinical knowledge and experience
Assure that patients have access to timely, appropriate diagnostic and treatment services across disciplines
Develop relationships with all departments and personnel servicing cancer patients
Use tools to assess patient satisfaction
Promote, coordinate and support Johns Hopkins Cancer Support Groups and volunteer staff related to this tumor type
Working with the clinical team, develop and distribute written health education materials; develop and coordinate education programs related to prostate cancer diagnosis, management, patient self-care, and survivorship needs
Develop and maintain an umbrella Johns Hopkins Cancer website for this tumor type in collaboration with the Sidney Kimmel Comprehensive Cancer Center Public Affairs Office, Departmental websites and the JHM website
Develop baseline management reports on disease-specific patient volumes, revenue and activities of disease-specific cancer patients at Johns Hopkins; track volume over time
Develop baseline management reports on professional fee activities for MDC participants; track volume and revenue over time
Develop baseline management reports on research and teaching activities related to MDC. Track this activity over time.
Marketing and Referral Services
Assist in developing a marketing plan for the tumor type and executing this plan in collaboration with the JHM marketing professionals. These may include local and regional public speaking
Participate in and coordinate fund raising initiatives related to supporting activities of the multidisciplinary program
Develop relationships with Cancer support groups, advocacy groups and private foundations/fundraising organizations. Represent the Johns Hopkins program, when necessary at events and seminars
Identify and build relationships with referring physicians
B.S. degree in a health-related field.
Five years' experience or more in direct or indirect patient care, data analysis and management report preparation.
Master's level preparation in a health-related field.
Knowledge of medical terminology, anatomy and physiology, and cancer screening, diagnosis and treatment.
Knowledge of standard PC word processing, spreadsheet, basic data entry, and graphics applications.
Special Knowledge, Skills, and Abilities
Must have interpersonal skills necessary to handle sensitive and confidential situations, do team building, and prioritize competing tasks, and should include such personal characteristics as poise, tact and diplomacy, and the ability to interact with diverse groups of people within the Institution and from outside agencies.
The successful candidate(s) for this position will be subject to a pre-employment background check.
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