The Dining Programs Assistant Manager is part of Community Living and the Homewood Student Affairs Division with the goal of enhancing the student experience by providing quality dining services to students, faculty, staff and visitors.
This position reports to the Senior Manager of Dining Programs and shares the commitment to create an environment that enhances the dining experience of Hopkins students and supports the academic mission of the University. The Office of Dining Programs oversees contractual operations in seven different buildings on the Homewood Campus and manages relationships with four food service contractors in addition to both beverage and snack vending contracts. The Dining Programs Assistant Manager has primary management responsibility for facility operations, software support and sustainability initiatives for Dining Programs.
In concert with the Senior Manager, the Senior Dining Services Coordinator has a critical role in the development of a student centered dining community where excellence is the standard, diversity is embraced and learning is enhanced. The Assistant Manager will work with both the Senior Manager and Dining Coordinator to collaborate and build relationships with all campus partners surrounding program initiatives, event planning and development for Hopkins Dining. Analysis of current responsibilities including systems, resources and assets to develop plans for program improvement to drive decision making ultimately, benefiting the student experience.
Essential Duties & Responsibilities:
Develops and executes facility and equipment maintenance plans to ensure sanitary conditions in all facilities and that equipment life expectations are achieved.
Maintains accurate inventory of furniture, fixture and equipment (FF&E) dining assets.
Contributes and supports the capital plan budgeting process, along with direct management of minor capital budget (upwards of $3 million dollars) to appropriate resources to future outlying needs.
Works with Senior Manager to develop plans for future facility and operational improvement.
Submits and tracks work orders and monitors for tracking and ultimately successful completion.
Fosters a relationship with the vendors who supply preventative and repair maintenance and equipment and service contractors.
Serve as liaison with JHU Facilities Operations for maintenance and repairs of university dining facilities including preventative maintenance and longer range projects.
Executes a competitive bid process for all procurement of goods and services to assure competitive pricing.
In conjunction with the Senior Manager, create and execute a food safety and sanitation audit and measurement tools for each of the cafés to be executed quarterly or as needed to measure success and to develop action plans.
Works with dining and vending contractors to identify facility or equipment and maintenance concerns and assists with the development and accountability plans for any corrective actions required by contractors.
Is responsible for developing a working knowledge of the Blackboard Transact Software Package for meal plan creation, tracking and reporting.
Develops a working knowledge for Sequoia and supports the growth of the electronic solutions on campus for all operations in conjunction with contractor partners.
Develops and maintains working relationships with all software support teams to include JHU IT, J-Card Services, Blackboard, Compass IT and credit card processing group.
Manages the Blackboard Access System for door entry into facilities and maintain a tracking database for key
Is responsible for taking initiative to recommend improvements to software systems as well as purchasing, implementation and continued management of systems.
Maintains an inventory of hardware assets around campus.
Oversees that all contractors understand and comply with University trash, compost, recycling and related
Seeks opportunities for partnership with other University departments to analyze and collect data for all areas of sustainability and identifies areas of opportunity for future improvement.
Works with the Dining Coordinator to ensure the dining constituencies are aware of the office’s initiatives and efforts to increase and maintain sustainability.
Maintains a current knowledge base of trends and efforts in dining sustainability and recommends
Serves as 24 hour emergency on call contact for Dining Program; assumes decision making and execution role for all emergency situations involving dining facilities.
Assumes responsibility for The Office of Dining Programs and campus dining operations in the absence of the Senior Manager.
Jointly works with other members of the Dining team to create, collect and analyze feedback of the dining program from all members of the dining constituencies.
Additionally, look at benchmarking standards across the industry to periodically evaluate the Hopkins Program against their COFHE and Carnegie Class peers.
Supports the mission and vision of the Johns Hopkins University Student Life Department.
Assists in The Office of Dining Programs programming objectives and goals for the department.
Understands need to develop and execute plans addressing desired program outcomes in a timely and organized manner.
Builds a relationship with contractors and staff across the campus to successfully complete job duties.
Participates and partners in Dining Programs based student programming.
Two years related experience required. Experience should include previous experience in a foodservice operation in a supervisory role or higher with a preference in collegiate dining; managing the service and repair of foodservice facilities and equipment and working in a contract management environment.
Current ServSafe certification or the ability to be certified within three months of employment.
Knowledge, Skills and Abilities:
Demonstrated ability to work in a fast paced environment which requires a high level of independent thinking, integrity, attention to detail and flexibility
Demonstrated use of Microsoft Office Suite and the ability to learn new software packages to include BlackBoard Transact, Sequoia Retail Software, online software suites and advanced knowledge of related technologies.
Self-directed, able to establish timelines and complete assigned tasks with minimal supervision. Excellent written and oral communications skills, including the ability to articulate issues clearly to a diverse audience.
Demonstrated commitment and ability to practice open and effective communications with students; University faculty, staff and administration; contractor partners and external groups to build and maintain collaborative relationships.
Demonstrated ability to manage a complex workload, prioritize tasks, and use good judgment in providing services based on goals.
This position is considered essential personnel and will be asked to be on-call via phone as needed during the semester as a point of contact for contract partners and University Dining Operations and may need to report to campus to manage emergency situations. This position will also need to execute flex hours (including weekends) to accommodate maintenance and contracted service work or other office events during non-business hours.
About Johns Hopkins University
The Johns Hopkins University opened in 1876, with the inauguration of its first president, Daniel Coit Gilman. "What are we aiming at?" Gilman asked in his installation address. "The encouragement of research ... and the advancement of individual scholars, who by their excellence will advance the sciences they pursue and the society where they dwell."
The mission laid out by Gilman remains the university's mission today, summed up in the phrase "knowledge for the world," a simple but powerful restatement of Gilman's own words:
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