The Director is responsible for providing strategic direction and managing all student affairs initiatives, services, and resources in the School of Education (SOE), including but not limited to events, student communications, student activities, support services (career services, international students, students with disabilities), and student organizations. The position reports to the Vice Dean of Academic Affairs and manages all tasks directly or indirectly through reporting staff.
Manages the implementation of non-academic policies and the resolution of related grievances or complaints, and the consultation, evaluation and referral of students to a network of support services in the Hopkins community and externally.
Develops implements and promotes services that support the student experience with the School of Education at Johns Hopkins University. Serves as an advocate for students within SOE and the larger Hopkins community.
Specific duties & responsibilities:
Strategic Direction and Management for Career and Disability Services (25%)
Oversees the strategic direction of the Student Affairs Office, including developing and implementing new programs and services that support or enhance the student or alumni career experience at the School of Education in collaboration with academic departments, the Vice Dean of Academic Affairs, the Dean, and SOE’s Development and Alumni Relations office. Plans, implements and market events for students.
Manages the day-to-day operations of the Student Affairs Office serving full and part-time adult students across multiple campus sites in the Baltimore-Washington area and online students based around the US and the world.
Develops and implements student affairs policies, programs and resources to support an international student population. Serves as internal resource to faculty and staff working to support this new population.
Directly or through reporting staff, serves as point person for SOE career services, international students, and students with disabilities, managed in-house or outsourced.
Represents SOE as the lead student affairs representative on a number of school–wide project teams and university-wide committees (i.e. JHU Student Affairs Coordinating Committee, Divisional Alumni Relations meetings, JHU Student Crisis Committee).
Provides leadership and supervision for staff members, including the Career and Disability Services Coordinator. Responsible for hiring and full life cycle of effective performance management from setting goals to professional development, and coaching and counseling.
Develops and manages annual budget includes career services, disability services and student organizations’ budget.
Student Affairs Advising, Resources and Support (30%)
Serves as initial point of contact for SOE students in-person and online to enhance their academic and nonacademic experience and quality of graduate student life while enrolled at SOE through identifying and providing services and support resources or directing them to the appropriate resources if outside the scope of SOE Student Affairs/Services including JHSAP, International Student Services Office and Office of Institutional Equity.
Provides guidance to students, faculty and staff on adherence to proper protocol, policies and procedures of SOE and the University including Student Conduct policy, Academic Misconduct Policy, grievance procedures, grade appeal procedures, Leave of Absence and Reinstatement policies, Student Death Protocol, Free Speech policy, Drug and Alcohol policy including ‘Start Talking Maryland’ mandated training, Title IX.
Provides information to students related to academic performance and academic standing policies including probation and dismissals.
Facilitates grade appeal and academic misconduct hearings includes reviewing materials and evidence from both instructors and students, coordinating hearing committee members and communicating outcome with a recommendation to Vice Dean of Academic Affairs for final review.
Serves as Title IX representative for SOE includes disseminating policy and mandated training information.
Serves as an advocate for and helps empower students to become effective advocates for themselves to address their academic and non-academic-related concerns includes informal counseling and advising on topics related to graduate student life.
Handles federal investigation and background check inquiries includes reviewing student files for any disciplinary actions or conduct issues and report findings to investigators and potential employers.
Student Activities and Organizations (10%)
Identifies need for new student organizations and affinity groups and develops in collaboration with students.
Builds effective supportive working relationships with all student organizations.
Provide resources for and collaborates with student organizations.
Advises student organizations on SOE and University guidelines and policies pertaining to events, fundraising and communication.
Student Affairs Related Committees (10%)
Serves on multiple SOE and university-wide committees including Student Services Excellence Initiative Career Services Committee, University-wide Student Affairs Strategic Planning Committee, SOE Student Affairs Committee, SOE Committee on Diversity and Civility (CDOC), university-wide Career Counseling Directors meetings, university-wide search committees.
Represents SOE Student Affairs by attending internal university-wide activities and external events such as open houses, career fairs, conferences, networking events.
Relationship Management and Communications (25%)
Updates and present student services orientations in-person and online to aid students in their transition by providing important information about the academic community, policies, and resources; present customized orientations at the request of faculty throughout the year for their respective academic program cohorts.
Develops content, manages and disseminate weekly SOE e-newsletter, Tuesday Student Announcements and publicizes information related to events, financial aid, course registration schedules, commencement information, professional development opportunities, and other relevant information for students.
Updates Student Services webpages including Career Services, Disability Services, and Student Affairs.
Disseminates “Student Right to Know” information and university drug and alcohol policy annually.
Manages and responds to phone and email inquiries from students.
Promotes and provide information and resources to students in collaboration with JHSAP about school/life balance, mental health support, and wellness.
Evaluates student needs through focus groups, electronic surveys, and phone interviews in an effort to develop responsive programs.
Provides guidance and insight on content and message for the development of marketing pieces regarding student events and resources, in partnership with SOE marketing and communications staff.
Develops and maintains relationships with SOE faculty, staff and other offices within SOE includes Development and Alumni Relations, Communications, Advising; build and maintain relationships with University-wide student services offices includes OIE, Vice Provost of Student Affairs, JHSAP, Office of International Student Services, and more.
Level of Independent Decision Making
Works with a high degree of independence and autonomy, consulting with Dean, Vice Dean of Academic Affairs and others as needed with respect to student needs and strategic planning.
Master’s Degree. Five to six years of progressively responsible student affairs experience, including developing programs, policies and resources for an international student population and serving in a leadership capacity with responsibility for supervising professional staff.
Internal and External Contacts
Office of the Dean and Vice Dean, Academic Affairs
Faculty (full time, part time and adjunct)
Students (master’s and doctoral degree programs)
University staff with respect to matters of student affairs and disability services
SOE Administrative Staff across the school including, but not limited to those in academic program areas, Enrollment Management Services, Finance, Campus Operations and DAR
External vendors/service providers
Special knowledge, skills, and abilities:
Knowledge of and proven experience providing effective student counseling and advising
Knowledge of student affairs best practices
Knowledge of issues impacting international students
Knowledge of higher education laws and regulations impacting students
Strong verbal and written communication skills, including ability to present to large audiences and write creative cogent communication with students,
Knowledge of budget development and administration administration,
Strong MS Office Suite skills and high degree of comfort working with large databases and spreadsheets
Strong analytical skills
Strong project management skills, with the ability to effectively manage many simultaneous projects and issues
Demonstrates leadership skills such as decision making, motivational skills, conflict management and accountability
Understands JHU and SOE priorities and incorporate them into departmental strategic long term and short term planning and operations
Subject Matter Expertise:
Knowledge of best practices in student affairs, building student relationships
Promotes cultural competency
Contributes to a campus environment of respect and inclusion
Works effectively with individuals from all backgrounds and work students to cultivate an appreciation of differences
Communicates clearly and thoroughly in both individual and group settings
Produces informative and well-organized written communication as needed for position
Keep current with and act in accordance with legal and ethical issues facing institutions of higher education, particularly those impacting student affairs matters and act
Role/Level/Range: ACRP/04/ME Starting Salary Range: $59,159 - $81,406 Employee group: Full Time Schedule: Monday through Friday Employee subgroup: Exempt Location: Columbia, MD Department name: Office of Student Affairs Personnel area: School of Education
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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