The Clinical Services Manager is responsible for the overall leadership, coordination, planning, organizing and evaluation of both the inpatient and outpatient (Rockland Practice, John G Bartlett Specialty Practice, Travel Medicine, Baltimore City Health Department, and County Health Department Program) activities for the Division of Infectious Diseases in the Department of Medicine. This includes one inpatient unit, 2 consult serviceServe as liaison between DOM, CPA, Ambulatory Services, Access Services and the Division.Ensures that all clinics under divisional oversight are appropriately staffed, well maintained, and functioning to maximum efficiency. Coordinates all hiring with divisional HR manager.Manage GSS clinic manager and clinical analyst. Ensure Green Spring Station operates efficiently (staffing, expense management etc.)
This person will also participate in ensuring that the Division's Ryan White funding and mission is represented in the clinical activities of the division. S/he will partner with both division and departmental leadership through effective communication and management to develop and recommend policies, procedures, and programs for developing Infectious Disease programs. This position is responsible for the fiscal and administrative management of the division's clinical practice areas reporting directly to both the Asst. Administrator of Infectious Disease and the ID Medical Directors with a reporting line to Associate Administrator of Ambulatory Services.
Duties and Responsibilities:
Work closely with JHH Ambulatory leadership including Bartlett Practice RN Manager, Clinic Manager, and Director of Social Work to ensure operations run efficiently and effectively.Support the operations of all sub-specialists practicing in the clinic (e.g., Hepatitis, Gynecology, Neurology, Nephrology, Substance Abuse, Psychiatry, and Nutrition). Document and monitor scheduling metrics, patient volumes, and template structure to increase efficiency of providers and room utilization.Work with PIs to operationalize research studies in clinical space (Tablets, tele med study etc.).
In conjunction with the Infectious Disease Administrator, is responsible for insuring and improving the performance, productivity, efficiency and profitability for all ID outpatient clinics and inpatient services.As well as develop the annual JHU operating, capital and volume budgets for clinics ((Rockland Practice, John G. Bartlett Specialty Practice, Travel Medicine, Baltimore City Health Department, and County Health Department Program).Monitor actual expenditures against budget and implement corrective actions if indicated. Develop the JHH annual operating and capital budgets for the clinic. Monitor all contractual agreements and accounts to ensure money is received and deposited appropriately. Monitor hospital charge activity. Conform to JHH hospital HSCRC billing guidelines and procedures. Review registration errors, unbilled charges and billing denial reports. Ensure error and outstanding accounts are addressed with the appropriate party and in a timely manner. Monitor outpatient professional fee billing activity of ID faculty utilizing Month-to-Date Transactions, Clinical Practice, and other reports. Discuss billing issues with appropriate physicians and/or staff and take necessary measures to resolve. Resolve billing issues: Correct billing area problems and work with CPA to address revenue variances
Educate providers and staff regarding third party payer requirements and reinforce required operational procedures.Develop and produce management reports that monitor essential operational indicators, such as Number of Patients Served, Show Rates, Provider cancellation Rates, Scheduling Rates, Room Utilization and provide recommendations and action plans to effectively manage the clinics. Develop faculty profit and loss statements with quarterly reporting. Monitor RVU targets to ensure productivity and provide recommendations and follow up actions to operational inefficiencies that are discovered. Assist in the strategic planning and development of new clinical initiatives; including detailed business plans for new and existing clinical programs, institutional, and outside representatives, and implementation/operational requirements. Perform other duties as assigned.
Facilitate Provider Epic training/ARM Security Requests, and billing area assignments. Resolve Epic issues.Submit bi-annual malpractice FTE report for the division. Monitor Epic patient referral work que.Work with Medical Directors to maintain on-call services. Address patient complaints against providers.Address provider concerns. Orient and train all new staff; conduct performance appraisals utilizing applicable Johns Hopkins University (JHU) and Johns Hopkins Hospital (JHH) performance management tools. Oversee individual employee development and training. Ensure Supervisors are compliant with time sheet and effort reporting, for accurate documentation and approval. Conduct progressive employee disciplinary activity as needed.
Develop and update all Clinic Operations Manuals in conjunction with the Department of Medicine operations policy. Assure that all standards of ambulatory care practice conform to policies, procedures, and practices of JHH, JHU School of Medicine Clinical Practice Association and Joint Commission on the Accreditation of Health Care Organizations (JCAHO).
Support the Compliance office requirements for clinical documentation and coding by the Infectious Diseases providers. Assist in pulling requested medical records and coordinating education sessions for providers. Together with physician and nursing leadership, ensure that all components of the clinic(s) are responsive to the needs of patients and providers. With the nursing and clinic manager, address operational and billing issues related to radiology, lab and other ancillary service providers.
Support the development of new programs and marketing initiatives to improve service delivery and/or to increase patient volumes. Work with the Medical Directors to assure that staffing models meet the case management requirements of regulatory agencies. Facilitate clinical research conducted in the clinics and coordinate selected small clinical studies as needed. Monitor the physical plant and initiate corrective actions when required working with the appropriate hospital departments as necessary. Attend HIV Leadership Team, AIDS Service Operations, JHM Clinical Managers meetings, and Department of Medicine Clinical Operations Team Meeting.
Supervises: 2-3 employees
Bachelor's degree required; Masters Degree in Business Administration or Heath Care Management preferred
Minimum of four years related experience required. Additional education may be substituted for some related work experience, to the extent permitted by the JHU equivalency formula. Supervisory experience required.
Special Knowledge, Skills, and Abilities:
Selected individual should be able to demonstrate a record of increasing job responsibility linked to accomplishments in health care management. Must have the ability to build effective professional relationships with faculty, patients, and staff within the division, department, Health System, and University.
Mature judgment, strong communication skills, self-motivation, and demonstrated leadership ability are also prerequisites for this position. One must possess problem solving and organizational skills as well as a strong personal and professional commitment to quality patient care and service excellence.
Special Knowledge, Skills, and Abilities:
Good interpersonal and communication skills necessary; High degree of motivation and ability to prioritize assigned work necessary. Basic skills in MS Excel.
Working title: Clinic Services Manager
Starting Salary Range: 49,216 -67,735 commensurate with experience
Employee group: Full-Time
Schedule: Working 37.5 hours per week; Monday-Friday 8:30-5pm
Location: Johns Hopkins East Baltimore- 1830 E Monument Street
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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