Role/Level/Range: ATO/3/OF Starting Salary Range: $19.24-$26.47* per hour Employee group: Full-Time Schedule: Monday through Friday 8:30-5, some evenings and weekends are required to accommodate student schedules and events. Some travel to other local JHU entities is required. Employee subgroup: Non-Exempt Location: Baltimore, MD Department name: Student Services Personnel area: Carey Business School
The incumbent will provide complex administrative and project management support to Student Services staff and the Director in areas of communication, social media outreach, promotion and management of office programming, initiatives and all associated logistics. The incumbent will create visual concepts to communicate ideas that inspire, inform, and engage our stakeholders; and, will develop final documents for advertisements, brochures and reports for internal and external distribution. The incumbent is expected to independently manage workload, make judgement calls while maintaining project integrity and a collaborative approach.
The incumbent will be joining a high-functioning, high-paced and collaborative team and will be expected to contribute to its values of accountability, respect, integrity, personal motivation, entrepreneurship, and, dedication to excellence and student success.
Note: Applicants will be expected to submit a relevant cover letter and resume. Writing samples are highly desired.
*Extensive education and/or experience will receive additional consideration for compensation outside of the posted range.
Essential Duties and Responsibilities:
Student Engagement Programs: Support the Director and overall the Student Services office needs by managing key initiatives such as strategic plan reporting, surveys administration, report writing, special programs/initiatives operations and management. Compile and generate data, surveys and reports to represent activity and growth in Student Services. Manage initiatives from design to implementation to evaluation, and propose recommendations for future action.
Examples (not an all-inclusive list):
Create and maintain a calendar of all student engagement and student services activities
Track event participation for semester and end-of-year reporting
Create a master schedule of events and promote to staff, students, faculty and other stakeholders as necessary
Create targeted surveys to identify needs and produce report outs for decision-making
Participate in the decision-making process of new and/or updated programming
Represent the office at stakeholder meetings as needed
Manage the co-curricular transcript process from implementation, evaluation, tracking and delivery to students
Manage the Cultural Connection program from recruiting participants, to implementing events to assessment and reporting
Manage the overall content, process and execution of the competency model initiative rollout
Engage with the creation, implementation and assessment of student services initiatives such as speaker series, symposiums, competitions, etc.
Map out online student presence and identify opportunities for engagement
Create work schedules, assignments and have overall administrative responsibility for graduate assistants in the office
Manage logistics in organizing value-add student initiatives such as “family” day
Work on ad-hoc projects in support of the Director to develop and/or re-design initiatives
Conduct market research and create reports to inform decision-making
Communication/Social Media Outreach: Manage all office mass communication to diverse audiences of students, faculty and staff through email, website management, social media and print material. Design web-based and print marketing materials to promote student engagement events, programs, resources and services.
Examples (not an all-inclusive list):
Understand the value of all Student Services activities and create original, targeted and effective documents
Create all SSO event flyers (SSO office supports or organizes 100 + per semester), etc.
Accurately and timely update all SSO web content
Manage the Annual Report design process for SSO; set timeline, gather material from team members, create professional report layout for print on online use
Manage delivery and data collections for all SSO surveys including the Student Satisfaction Survey, Off-campus Housing Survey, and all surveys that evaluate success and satisfaction of major events such as Part-Time Orientation, Summer Intensive, Student Success Center, Student Engagement, and a variety of student initiatives.
Other Duties as Assigned
Schedule: This is a full-time position. General working hours are 8:30-5pm, M-F, Harbor East location. This position requires work schedule flexibility. Some evenings and weekends are required to accommodate student schedules and support events. Travel to other JHU entities is required. Reports to Director of Student Services.
High School diploma required. Five years of related experience required. Additional education may substitute for required experience to the extent permitted by the JHU equivalency.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Special knowledge, skills, and abilities:
Highly competent in business communication (speaking, writing and presentation)
Proficient with MS Office applications
Working knowledge of Outlook Calendar and Email systems, web-based applications, database and CRM systems
Computer design software
Knowledge of higher education and student services environment
Knowledge of survey design and administration
Knowledge of program design, implementation and assessment
Requires strong interpersonal, communication and organizational skills
Project management skills
Able to work on multiple tasks in a customer service environment
Able to facilitate problem resolution, foster confidence and trust
Customer service oriented
Able to work independently and as a team member; manage confidential information and sensitive situations
Able to maintain accurate files and records
Able to prepare reports in a timely and efficient manner; to thrive in fast-paced team environment with frequent interruptions where multi-tasking is the norm and to establish policies and procedures is essential
Exceptional attention to detail, organizational and project management skills
Expected to provide recommendations to Student Services staff and the Director to improve services, processes, and programming
Takes initiative, action oriented and resourceful
Manages execution by self-directing, planning and optimizing
Focuses on performance, ensures accountability for results
Builds collaborative relationships
Flexible and adaptable to be able to manage projects, self and relationships in entrepreneurial and/or ambiguous environment
Bachelor's degree strongly preferred. At least two years of experience in a customer-facing environment, and experience in communications and logistics preferred. Three plus years of administrative experience in higher education environment, specifically a business school, is highly preferred.
Internal Number: 3899-en_US
About Johns Hopkins University
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.