Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
UnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. Join with us and start doing your lifes best work.
Position is for an In & out bound call center, most of the calls will be out bound. We make out bound calls for Vision orders that have missing information on orders from our providers. We also, make out bound calls for orders that have been delay in the process. Example: Backorder, Disc. material or waiting on materials from our providers. We make edits to our vision system(s) on the orders. We complete order returns for return materials and unsolicited materials that have been sent from out providers.
Positions in this function support the vision operations (retail vision stores, production lab) of the business. Only employees who are represented by a Union should be in this function.
Rotating participation in a call-center: receiving and making out bound calls, documenting calls, and creating necessary edits in system(s)
Rotating participation in follow-up processes: Cart Run, Run Reporting in system(s) , cancel order in system(s) returning outreach calls to providers and outsource lab, and maintaining forms and spreadsheets
Rotating participation in Front Desk Reception responsibilities.
Supporting other service and production areas when needed
Active participation in team meetings, start-up meetings, roundtables, and all other team events
Meeting or exceeding established performance metrics
Commitment to and actively supporting UHG core values and One Building * One Team model
Commitment to and actively supporting Provider Service excellence
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.